Enablement Program Manager at Limeade

| Bellevue | Remote
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About us:  

Limeade is an employee experience software company on a mission to transform work into a source of positivity, energy, humanity, and purpose. Founded in 2006, Limeade is a pioneer in the HR technology industry and is consistently recognized for its own award-winning culture. Today, Limeade solutions are used in approximately 100 countries around the globe. We help every employee know their company cares - and deliver people and business results that matter. Limeade partners with its customers to transform the overall employee experience by helping to improve employee well-being, engagement, and sense of inclusion - in addition to reducing the risk of unwanted turnover and burnout. To learn more, visit www.limeade.com (AXS listing: LME)


About the role:

We are looking for an action oriented, creative and experienced Enablement Program Manager to join the Limeade Customer Operations team. The individual will be responsible for driving and supporting strategic enablement initiatives within the Growth Organization aimed at operational excellence. The responsibilities for this role include, but are not limited to, developing Enablement programs and driving the execution of them and working closely with internal stakeholders to refine our Enablement processes as needed. The successful candidate will implement and manage innovative learning and delivery programs to enable our Growth teams to provide best in class prospect and customer experiences, as well as engaging communications of critical business content such as new products, services, and tools. The Enablement Program Manager will report to the Director, Operations Strategy and can be in the Bellevue office or remotely.


Responsibilities:

Leverage deep understanding of product functionality, customers’ needs and enablement capabilities to inform other teams, influence best practices and gain alignment on operational support and service for our customers. 

  • Execute an enablement strategy that delivers high impact programs, tools, and resources to drive scale and productivity
  • Ensure that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones, viability studies, and resource planning, among others) are completed to allow for effectiveness and focus during later stages of completion.
  • Drive the lifecycle of internal enablement programs including planning, development, communication and awareness, facilitation, ongoing maintenance, and measurement.
  • Partner with global Customer Success and Sales (or other audience as appointed) as well as cross functional stakeholders in Product, Operations and Product Marketing to identify gaps and build programs to meet business needs
  • Leverage our internal tools to equip you with data, insights and anecdotal examples that will allow you to provide impactful insights to drive business results
  • Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge-base working closely with individual department leaders.
  • Day-to-day vendor management and tactical support of the communication toolkit to enable internal teams and customers to easily communicate, in a scalable and strategic way, with their employees both in and out of the platform.
  • Ensure consistent adoption of all methodologies, tools, enablement assets, and best practices
  • Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting
  • Effectively work with other staff to maximize productivity for the project / program.

Requirements:

Our ideal candidate is a strong team player, has stellar communication, and loves seeing other people win. This individual has a track record of success, is recognized as an expert within the company, anticipates internal and or external business challenges and can solve unique and complex cross-functional problems that have a broad impact on the business, partnering with Sales, Customer Operations, Customer Success, Product and Product Marketing. This person has experience building and executing programs including stakeholder alignment, planning, benchmarking, program delivery, and reporting. This is a hands-on position that will require you to roll up your sleeves to get things done.

  • BS degree
  • 3+ years in a fast-paced tech company, preferably in operations, customer success, enablement or project management
  • Interest in data collection and analysis to tell a story
  • Understanding of the product development cycle
  • Outstanding facilitation skills and ability to take a large audience on a journey while presenting
  • Business acumen and communication skills
  • Ambitious with a strong work ethic
  • Ability to adapt quickly to the evolving needs of a high-growth SaaS business
  • Ability to handle ambiguity
  • Industry experience preferred, but not limited to SaaS sector
  • Ability to exercise discretion, decisiveness and independent judgment on business and training matters
  • Excellent time management and focus on productivity
  • Skills with Office 365, Smartsheets, Salesforce, Tableau, DevOps
  • Ability to demonstrate our values in an on-going and consistent way

Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Azure DevOps Databases
    • TableauAnalytics
    • Power BIAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • EngagioLead Gen
    • DemandBaseLead Gen

Location

We are located in the heart of downtown Bellevue - within walking distance to great food, Downtown Bellevue Park and the Bellevue Transit Station.

An Insider's view of Limeade

How would you describe the company’s work-life balance?

Limeade offers the best work-life balance of any organization I’ve been with. As a working parent with 3 young children it is a major perk especially when need to drop off our kids, take them to an appointment or run an errand. Limeade knows that if you’re happy and fulfilled outside work, you’re going to be much more productive and engaged at work

Brandon

Strategic Account Executive

How do you collaborate with other teams in the company?

The We Are A Team value is one of the most lived values at Limeade. We collaborate through cross-team initiatives and are encouraged to connect with other teams on a personal and professional level. This facilitates a really solid understanding of other team's processes, goals, and challenges and drives a sense of empathy and shared accountability

Jeanette

Manager, Product Management

What makes someone successful on your team?

One of our values here at Limeade is "Own It". In that spirit, I think people who have the most successful at Limeade are people who come in and really take ownership for their role and look for ways they can have an impact - not only on their team, but on the organization as a whole. Creative problem solving and collaboration goes a long way here!

Daniel

EX Strategy Specialist

What are Limeade Perks + Benefits

Limeade Benefits Overview

Like a lot of tech companies, we hire the best and brightest people. But what sets us apart is our focus on the “whole employee.” We encourage LimeMates to take walking meetings, race around on scooters or unwind with meditation breaks.

These aren’t “extra perks” — they’re an authentic part of our culture.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Limeade has multiple employee resource groups and a Diversity and Inclusion Council.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Black LimeMate Kings & Queens, Limeade Womxn, Working Parents/Caregivers, Developing Professionals
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Employee-led fitness classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Each employee receives quarterly funds to donate towards an organization of their choice.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO plus 10 paid holidays!
Paid Volunteer Time
1 volunteer day off to use at your organization of choice!
Paid Holidays
10 paid holidays!
Perks & Discounts
Casual Dress
You'll see people in workout clothes on a daily basis!
Commuter Benefits
Company Outings
Fun happy hours, team events, Anything is Possible day!
Game Room
Stocked Kitchen
All the healthy snacks you could ever need.
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
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