Enablement Specialist at Outreach
Sorry, this job was removed at 4:06 a.m. (PST) on Tuesday, April 6, 2021
The Role
Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Enablement Specialist to build out a world-class field enablement program to equip our Professional Services, Training & Partner teams with the right skills, knowledge, process and tools to maximize implementation impact and project outcomes. Your success will be measured by the overall business impact of our enablement services, collaboration across teams, quality of training and onboarding, feedback from key stakeholders and deployment of a strategic and data-driven enablement framework.
This position is based in Seattle or remote, will initially report to the Senior Manager of Professional Services Operations.
Your Daily Adventures Will Include...
- Assess and thoroughly understand the current capabilities and gaps (i.e. skills, competencies, product knowledge) across all services team roles (project managers, strategic consultants, technical consultants, trainers, and instructional designers) and implementation partners
- Assess and build content assets, methodologies and PM rigor
- Partner with enablement teams in Sales, Marketing, Customer Success and Revenue Operations to align on and build out highly scalable enablement programs with programmatic refresh/update schedules
- Execute on impactful PS-focused onboarding experience which enables participants to minimize time to billable project work while ensuring proper certification and product readiness
- Design and create a blend of formal and informal learning modalities (“Modern Learning”) to create high impact ongoing learning experience
- Facilitate trainings (1:many, pre-recorded and live) on topics such as digital transformation, project management rigor, change management, product, risk management, and more)
- Partner closely with Training & Instructional Design teams to leverage programs and content that are also accessible to clients (i.e. online learning, university modules, certification tools)
- Implement metrics that systematically measure and quantify the impact and effectiveness of services onboarding, certification and ongoing training programs
- Shadow consultant engagements to understand real-world application of learning effectiveness and to further incorporate field observations into training
- Partner with services team, services operations and Customer Success to help craft library of use cases around best practices and customer stories for the team to learn and incorporate in projects
- Work closely with PS and Training leadership to align on program goals, certification needs and ongoing learning priorities
Basic Qualifications:
- Bachelor’s Degree
- Minimum of 5+ years of field enablement experience in larger SaaS organizations with increasing influence and responsibility
- Additional experience in other enablement fields (e.g. partner enablement) and/or marketing, customer success is a strong plus in order to understand the big picture and being able to connect the dots.
- Strong SaaS business acumen and relevant experience in Services and Consulting
- Demonstrated strategic thinking and while being able to roll up the sleeves.
- Exceptional analytical and process skills
- Proven track record in building highly scalable enablement programs
- Experience working with outside vendors to develop and deliver portions of enablement programs
- Experience designing training content and onboarding programs
- Successful history of customer first, result-orientation and ownership
- Exceptional communication skills and successful history of cross-functional collaboration
- Ability to coach learning participants and provide honest, guided feedback
- Flexibility and ability to adjust on the fly to new business demands and changing environments
- Strong involvement in industry enablement groups and thought leadership is a strong plus
- Experience with implementing proven engagement and learning approaches
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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