Company Overview
Navigating Cancer is the pioneer in patient relationship management software and services for cancer care. The company has developed the first patient-centered oncology platform that improves the care delivery model for patients, providers, pharmaceutical manufacturers and payers. By putting patients at the center of their care, providers become economically viable in value-based payment models, payers and at-risk providers reduce the total cost of cancer care, and pharmaceutical manufacturers improve medication adherence for their life-saving treatments. Most importantly, patients receive a holistic service offering to support their individual goals and preferences.
The company is backed by industry-leading patient satisfaction ratings and currently supports over a million patients, thousands of care providers, dozens of pharmaceutical manufacturers, and several payer models nationwide to lower costs, improve patient satisfaction, and drive better outcomes.
In this role, you will be an important contributor in the successful attainment of Navigating Cancer’s revenue. You will be responsible for managing the execution, reporting and operations of our partner programs as well as a contributing member of the sales team with the responsibility of helping close potential sales. You will also interface with our important clients to ensure that all aspects of their programs are delivered and they are delighted with our services. 
If you are detail oriented, organized, a strong collaborator, and
eager to make a significant impact, this role may be perfect for you.
Who you are:
• You are passionate about helping patients and our clients meet their business needs.
• You have worked for a services company that supports pharmaceutical manufacturers.
• You have excellent multi­tasking and time management skills and feel comfortable
working in a fast paced environment.
• You are passionate about building great processes and are excellent at managing every detail.
• You are comfortable working with technology and are excited to learn and impact the improvement of our technology platform.
• You can build strong relationships with both internal and external stakeholders to get things accomplished.
What you will do:
Partner Support:
• Create project timelines and manage milestones for execution of all partner programs, including understanding and executing on partner processes to include contracting, billing, legal/regulatory, and other processes for program go live.
• Build and maintain monthly reporting on all aspects of programs and report to engagement manager and senior management.
• Continually look to refine program reporting and to understand how to build ROI models for all programs, including a wrap up summary at the end of all programs to deliver to partners.
• Collaborate with engagement manager, Director Client Services, Engineering, Product, and Pharma Sales leadership to execute flawlessly on programs.
• Work with product team and engineering to execute on deliverables and to create legal mockups for legal and regulatory review for programs and then work through manufacturer processes to gain
legal and regulatory approval.
• Communicate effectively with clients and internal stakeholders on milestones and next steps.
• Build PowerPoint proposals and SOWs as needed for sales leadership.
• Continue to look to improve processes and efficiency to scale the business.
• Manage revenue recognition for all partner programs and work with Finance Director and CFO to ensure proper billing and collections.
• Work effectively and communicate with sales team to understand pipeline and to communicate milestones of current programs.
Account Management and Client Services :
• Work with Pharma Business Development team to increase/enhance their selling activity.
• Respond to incoming customer phone calls, establishing a responsive dialogue with callers which conveys a working knowledge of NC offerings.
• Gain a strong understanding of the customer needs and workflow to effectively assess needs and to position the Navigating Cancer solutions effectively.
• Focused attention on retaining current customers and providing a quality customer experience.
What you will bring to us:
• Ability to manage multiple incoming support queries, adjust priorities, problem solve and manage time wisely in a fast paced environment.
• Self­ motivated and proactive team player.
• Great analytical and organizational skills with a keen attention to detail.
• Advanced communication skill set (both written and verbal) and the ability to build relationships with customers and internal stakeholders.
• Technologically savvy with a start­up mindset.
• 2+ years sales, account management or consulting experience ideally within healthcare or leading technology industry.
• Experience and/or comfort with analyzing large datasets
• Oncology experience a plus.

Why work here? 
We support thousands of healthcare professionals and tens of thousands of cancer patients every day. We help cancer patients get better care—and consider this a valuable and meaningful reason to come to work everyday. You get to work with leading technology, wear many hats, and contribute every day to our business success! You get to help us grow and establish ourselves as a world-class business. We are lean, agile, and lightweight. We believe in each other, believe in our work, and have fun along the way.
This position is temp-to-hire, full time, in our downtown Seattle office. We offer competitive compensation, benefits and a fantastic work environment. Come join our team and make a difference!
Our Values
Work with Purpose. Work together to improve the lives of cancer patients. Collaborate with team members, have passion, enthusiasm and mission for the work that we do.
Act with Integrity. Communicate openly, be honest, follow through.
Be Agile. Discover creative solutions, welcome change. Adapt and pursue continuous improvement.
Seek Simplicity. Reduce complexity for our customers and patients. Simplify our products, our processes and our messages.
Strive for Growth. Constantly strive to achieve personal, professional, and company goals. Continuous reflection, learning and achievement.