Experience Transformation Architect

| Seattle

Company Description

Qualtrics builds the world’s most powerful research platform, which allows our customers to quickly gather, analyze, collaborate, and take meaningful action with data from employees, customers, and markets. We currently have over 9,000 clients worldwide and growing.

At Qualtrics, we are focused on developing a series of world class programs to enhance the experience of our customers and partners leveraging the Qualtrics leading-edge XM capabilities. If you are excited to be part of the wave of technologies and solutions that are reshaping the way brands build the next generation of customer and employee experiences join us.

The Qualtrics Partner Success group is a growing team focused on establishing and cultivating alliances with key strategic partners. We are focused on developing partner practices that implement world-class customer and employee experience programs demonstrating the Qualtrics leading-edge XM capabilities. Our team is passionate about engaging with partners on customer requirements and complex consulting services resulting in broad customer impact.

The Challenge

Qualtrics is seeking a leader who will work within the Practice Launch team focusing on helping global strategic partners establish their experience transformation practice. Experience Transformation Architect role is a strategy/creative hybrid that serves as a strategic consultant to executives at our key strategic partners. They leverage design thinking, analytical rigor and consulting experience to help partners establish and grow their experience management practices. Through their XM practice, our partners work with customers to discover, design, and develop growth strategies to create and drive change in the new experience economy. If you have 15+ years of experience in consulting roles with at least 5 years in practice development, and want to work at a fast-growing tech company, Qualtrics will be an ideal fit.


Expectations for Success

  • Develop and implement Experience Transformation Practice strategy with key global partners and stakeholders
  • Build and own practice development business plan aligned to Qualtrics and partner business goals and objectives
  • Provide critical thought leadership in experience and digital strategies across understanding, concept, design, and implementation
  • Map partner capabilities to strategic priorities of their new XM practice and jointly develop their growth roadmap
  • Drive partner business reviews with assigned partners and report and represent the progress of the business plan execution within Qualtrics
  • Develop and cultivate a relationship with partner executive relationship sponsor
  • Lead team and provide ongoing governance of partner practice by communicating with key partners to ensure they are aware of status and changes
  • Stay abreast of industry and competition – track marketplace developments including regulatory, technology, new products, and solutions
  • Be a thought leader in experience management consulting space and technologies to ensure Qualtrics and partners stay ahead of competitors

Qualifications & Requirements

  • 15+ years of experience and a track record of developing strong, successful consulting practices that result in a material impact on the business
  • Extensive experience developing and driving complex customer engagements
  • Ability to multitask and manage multiple moving parts, while actively prioritising activities and deliverables.
  • Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally.
  • Comfortable navigating complex organisations with a solid understanding of professional services operating models
  • Manage deliverables, define success metrics, be a customer advocate on key partner-led engagements and implementations of Qualtrics solutions.
  • Strong communication and planning skills with the ability to present to and influence senior leadership inside Qualtrics and with our customers and partners.

What differentiates us from other companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
  • We believe in sharing Qualtrics success which is part of the compensation for all employees.

 

Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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