Experience Transformation Architect

| Seattle

Partner Success - Experience Transformation Architect at Qualtrics

Qualtrics is the technology platform that organisations use to collect, manage, and act on experience data, also called X-data™.

The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organisations to manage the four core experiences of business—customer, product, employee and brand—on one platform.

Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands.

Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy.

Join us on this adventure that can open many doors!

If you’re searching for a company that’s dedicated to your ideas and growth, recognises your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

The Qualtrics Partner Success group is a growing team focused on working with key strategic partners. We are focused on helping our partners develop and launch Experience Management (XM) practices that implement world-class customer and employee experience programs demonstrating the Qualtrics leading-edge XM capabilities. Through their XM practice, our partners work with customers to discover, design and develop growth strategies to create and drive change in the new experience economy. 

Qualtrics is seeking an experienced professional who will work within the Practice Launch team focused on helping key strategic partners establish and grow their XM Practices. The Experience Transformation Architect (XTA) role is a strategy/creative hybrid that serves as a strategic consultant to leaders at our key strategic partners. They leverage design thinking, analytical rigor, consulting and program management experience to help partners establish and grow their XM practices. If you have 10+ years of experience in consulting roles with at least 5 years in practice development and want to work at a fast-growing tech company, Qualtrics will be an ideal fit.

Expectations for Success

  • Design and develop Experience Management Practice development strategy with key partners and stakeholders
  • Map partner capabilities to strategic priorities of their new XM practice and jointly define a roadmap for success
  • Build and own practice development blueprint and roadmap aligned to Qualtrics and partner business goals and objectives
  • Work closely with the Partner Enablement team to ensure capability development programs align to the needs of a successful XM Practice and provide input on future enablement activities
  • Partner with Qualtrics Ecosystem Team and key stakeholders to ensure practice development activities are executed in a timely manner to deliver an exceptional partner experience
  • Develop and cultivate a relationship with key leaders in Partner organizations to ensure successful practice development
  • Support partner business reviews with assigned partners and reports and represents the progress of the XM practice development roadmap within Qualtrics
  • Lead team and provide ongoing governance of partner practice development by communicating with key partners to ensure they are aware of status and changes
  • Stay abreast of industry and competition – track marketplace developments including regulatory, technology, new products, and solutions
  • Be a thought leader in experience management consulting space and technologies to ensure Qualtrics and partners stay ahead of competitors

Requirements

  • 10+ years of experience and a track record of developing strong, successful consulting practices that result in a material impact on the business
  • Extensive experience in developing and managing complex engagements using program management best practices
  • Ability to multitask and manage multiple moving parts, while actively prioritising activities and deliverables.
  • Ability to design and facilitate workshops with Qualtrics and Partner stakeholders, resulting in clear deliverables
  • Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally.
  • Comfortable navigating complex organisations with a solid understanding of professional services operating models
  • Strong communication and planning skills with the ability to present to and influence senior leadership inside Qualtrics and with our customers and partners.

What differentiates us from other companies

  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative workspace.
  • On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
  • We believe in sharing Qualtrics success which is part of the compensation for all employees.

Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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