Company

Built on a very simple concept, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity to approximately 6,200 enterprise customers worldwide. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable, embrace a growth mindset, and constantly evolve. We are passionate about our purpose, and we live for our customers and employees. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

We are excited and humbled to be named a “Great Place to Work,” and a top U.S. employer by LinkedIn. We’re looking for people who are ready to roll up their sleeves and bring their passion to everything they do.

Head of Partner Enablement 

ServiceNow’s rapid growth is fueled by our global ecosystem. Our partners’ knowledge, capability, and shared message and material is a critical part of our joint customer success.  The Head of Partner Enablement is accountable for the design and execution of a strategic, global enablement program. In this role, you will collaborate with Alliances and Channel Ecosystem (ACE) leadership, the Go-to-Market Enablement team, and the Training and Certification, Product, Customer Outcomes, and Marketing teams to extend our go-to-market enablement programs to our partner companies and to create partner-specific programs, processes, and infrastructure that drives engagement and the achievement of shared goals.   

The successful candidate will be a proven leader, exceptional collaborator and compelling presenter with a strong c-level executive presence. They’re motivated by great customer outcomes, by technology solutions to complex business challenges, and by the success of their team members. The individual will play a key role in delivering on the ACE transformational vision: “Partner Success” will be synonymous with “Customer success” in accelerating Digital Transformation and delivering predictable 3-10X Business Outcomes for ServiceNow customers.   

This leader is responsible for their teams’ career planning and development, team development and hiring per the dynamic needs of the organization, and other administrative duties relative to organizational management.  In addition to these responsibilities, the leader is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the leader’s primary goal: developing and maintaining a world class Partner Enablement team that consistently aligns and executes our ACE vision, strategy, initiatives & priorities. 

Reporting to the Vice President, Global Education, this leader will align tightly to the Senior Vice President, Global Alliances & Channel Ecosystem to cross functionally align, optimize, operationalize and localize the ACE global operating model principles, initiatives and priorities within the three regions leveraging the following three global-region op model pillars:   Partner Segmentation/Coverage, GTM Alignment and Governance, as well as a consistent and predictable Joint GTM Engagement approach.   

As Head of Partner Enablement, you will: 

• Develop a global partner enablement strategy that differentiates and motivates the ServiceNow partner ecosystem, is aligned to and responsive to company strategic priorities and releases, and that increases measurable partner readiness at time-of-need
• Create meaningful enablement metrics and targets that reflect a growing capability in all areas in the partner ecosystem
• Execute on programs and capabilities that enable rapid ramp of new partners and new practices at a wide range of partner types and tiers
• Evolve high-touch enablement programs and a solution-architecture team for strategic partners that align to those partners’ unique goals and businesses. 
• Collaborate with Global Alliance team leaders to design and execute enablement programs that align to goals of industry-, regional-, or workflow-specific strategic agreements
• Develop operational and asset-based options that enable sustainable self-enablement for partners
• Collaborate with the Training and Certification and GTM Enablement leaders to create and manage a full catalog of high-value training and certification offerings
• Evolve the systems and processes to extend sales, pre-sales, and delivery assets, methodologies, and support capabilities to the partner ecosystem
• Collaborate with Alliances and Channel leadership to extend the current enablement-based badging, recognition, and partner program components

To be successful in this role, we need someone who has: 

• 10+ years of Global experience leading large-scale training or enablement      programs, with expertise in leading or delivering partner enablement 
• In-depth understanding of partner ecosystem programs and best practices in strategy development and execution 
• Proven experience with enablement/training methodologies and best practices 
• Experience working with global Partners in a high-tech environment 
• Strong understanding of cloud delivered services 
• Capability to build a business case, resource plan, and budget 
• Excellent communications and senior leader engagement experience 
• Proven ability to use a consultative approach and persuasive communication with stakeholders 
• Ability to build and develop global and diverse teams
• Ability to work within a fast-paced, high-growth work environment
• Ability to take initiative and to set priorities independently 
• Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation or on the basis of disability.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.