Global Program Manager - Linguistics
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
Qualtrics pioneered the experience management (XM) category and is a leader in this space. Experience Management (XM) is changing the way organizations manage and improve the four core experiences of business - customer, employee, product and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand and take action on experience data (X-data™) - the beliefs, emotions and intentions that tell you why things are happening and what to do about them.
The goal of the iQ organization is to personalize the Qualtrics experience for our customers (aka. brands) by extracting actionable insights and personalizing the Qualtrics experience using powerful deep learning/machine learning capabilities. We are a team of engineers, researchers, program managers and product managers working on the innovation charter to build intelligent algorithms that power the iQ suite of products and services.
We are looking for a talented and innovative global program manager (GPM) to bring our multi-lingual data collection, annotation and audit capabilities to the next level. As a GPM, you should love building processes and tools for curating of large scale datasets that are used to train, audit, and maintain cutting-edge predictive models.
In addition, you will:
- Work as part of a multidisciplinary team to research, define requirements and develop processes for development of new datasets and data labelling pipelines
- Lead a multi-lingual team of linguists and language experts that are building various knowledge and data assets for Qualtrics by defining new data annotation tasks, writing annotation guidelines, developing taxonomies, developing audit metrics.
- Synthesize best practices for new data labelling efforts in accordance with product needs.
- Build a pragmatic understanding of life cycle of machine learning systems and behaviors
- Contribute to process improvements to improve efficiency and quality of portfolio of predictive models by facilitating collaborations with scientists to build, test and debug machine learning models
- Manage various annotation workflows for language experts (internal and external), ensuring timely completion of multiple concurrent projects.
- Work closely with, incorporate feedback from, and audit work of data labelling specialists and external vendors
- Be able to deal with ambiguity, multi-task and adapt to changing priorities in a fast paced, highly collaborative, dynamic work environment
- Work with operational teams to investigate and resolve bugs related to models and data issue
- Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers
Basic Qualifications
- BA or BS degree
- 5+ years of professional experience
- 3+ years of experience in program management
- 3+ years of management experience
- Ability to quickly grasp technical concepts and learn custom built tools
- Excellent organizational, written, and verbal communication skills
- Ability to deliver high quality results under tight deadlines.
- Comfortable working in a fast paced, collaborative work environment
- Team player with exceptional interpersonal skills and a solution-oriented attitude
- Strong analytical, problem-solving, and critical-thinking skills
- Independent, proactive, and self-motivated
Preferred Qualifications
- BA or BS in Linguistics/Computational Linguistics or related fields
- Prior experience in designing, developing and deploying processes around large scale knowledge engineering and/or data labelling projects and/or data sets
- Familiarity with Machine Learning or Natural Language Processing
- Strong understanding of data management and annotation processes and metrics
- Experience working with customer feedback
- Experience with linguistics/computational linguistics
- Basic scripting (e.g. Python) and data analysis skills (e.g. SQL)