Head of Solution Architects, North America

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Big dreams often start small. From an idea in a London pub, we have grown into a global cloud enabler which operates across 7 countries and speak over 30 languages.

Our purpose at Cloudreach is to “enable innovation.” We do this by helping enterprise customers adopt and harness the power of cloud computing. We believe that the growth of a great business can only be fuelled by great people, so join us in our partnership with AWS, Microsoft and Google and help us build one of the most disruptive companies in the cloud industry. It’s not your average job, because Cloudreach is not your average company.

The core mission of a Regional Head of Solution Architects is leading a large, revenue-creating business unit in the selling of the cloudy version of professional services while enabling innovation around software enabled services for our clients.

The Regional Head of Solutions Architects will ensure the smooth and efficient delivery of a pre-sales engagement process across the region with a goal of translating desired business outcomes into profitable solution engagements. As the single point of responsibility for all pre-sales staff, the Regional Head of SA will manage the technical pre-sales process focused on client engagements, solution architecture strategy and customer advocacy to drive pipeline and successful business outcomes for our customer base.

What do we look for?

  • Passionate advocate of the positive impact of public cloud environments and it’s innovative force in the marketplace. You would relish the chance to present at a large cloud event for example and will be a thought leader generating content relating to our business
  • You are credible and capable of holding senior client relationships, and can inspire and coach others to do so, notably in your CEL team.
  • You will be leading and growing a team of up to 15 talented individuals who you must be able to lead, inspire, and excite.
  • You’re experienced in the selling of professional services to large enterprise clients, including prior project or program management experience. You know how professional services teams make money--and the importance of promoting other revenue streams from outside your team
  • You’re a strong, confident decision-maker--sometimes with limited information at your disposal
  • You build relationships and your team describe you as Easy to Work With. You’re an expert in handling escalations and defusing challenging situations both internally and with clients. You’ll know how to negotiate and when to do so
  • You’ll have clear experience of leading other future leaders and getting the best from a team with a broad range of background and skills
  • You appreciate the importance of being process driven and holding the team accountable to the process
  • Minimum of 6 years in a professional services selling environment, and 10 years total experience
  • Comfortable working in a fast moving environment, and handling ambiguous situations. We grow fast, and your role will change over time
  • Confident presenting to large audiences, both internally and externally, including pre- and post-sales situations
  • A believer in the Cloudy values as a differentiator with Cloudreachers and clients alike
  • Customer focused and with a keen sense of urgency regarding what is important
  • You’re not just a hard worker, but an efficient one. You’ll love multi-tasking, and working across multiple regions and respect and understand cultural differences
  • Willingness to travel frequently to other countries or states within your region
  • Ability to inspire and drive the growth of your CE region while holding to our cloudy values. You’re a leader, not a manager, and know the difference

What will you do at Cloudreach?

  • Responsible for delivery of successful (vs. target) net revenue target attainment across the region. You are the leader of this critical team that focuses on building the solutions that we sell our customers
    • Ensuring that net revenue and target margin KPIs are met while delivering successful statement of works to our customers
    • Ensuring successful outcomes based on accurate and efficient level of efforts estimations for all customer solutions
  • Acting as a vocal cloud evangelist with our team, customers, partners, and the wider market
    • Creation of market worthy solution designs and statement of works
    • Collaboration with product & marketing teams to design appropriate collateral and go-to-market messaging that influence demand generation
    • Presenting at relevant cloud-focused events, including with partners and customers
  • Escalation handling, both internally and externally. The expectation is that you will need limited help here from the Regional Head and you will make good decisions
  • Proactive identification of areas for improvement for our solutioning team along with collaboration with the Product & Partnership business unit to drive our go-to-market strategy
  • Working closely with Cloud Enablement and Business Unit teams to ensure selling CE is a dream come true for all involved
  • Monitoring and reporting to Regional Head on progress and achievement
  • Through suitable delegation, ensuring your team is happy, motivated and performing exceptionally
  • Building relationships with key strategic clients, as agreed upon with the Cloud Enablement team
  • You will be responsible for interviewing, hiring, training, and retaining some of the top technical talent in the world
  • You will establish the proper cadences and rhythms to keep your team engaged, well-informed, and up-to-date on the overall strategy and direction of the company

What are our cloudy perks?

  • A MacBook Pro and iphone or google pixel (your pick!)
  • Unique ‘cloudy’ culture -- we work hard and play hard
  • Uncapped holidays and your birthday off
  • World-class training and career development opportunities through our own Cloudy University
  • Centrally-located offices
  • Fully stocked kitchen and team ‘cloudy’ lunches, taking over a restaurant or two every Friday
  • Office amenities like pool tables and Xbox on the big screen TV
  • Working with a collaborative, social team, and growing your skills faster than you will anywhere else
  • Quarterly kick-off events with the opportunity to travel abroad
  • Full benefits and 401k match
  • If you want to learn more, check us out on Glassdoor. Not if. When will you join Cloudreach?
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Location

1601 5th Avenue, Seattle, WA 98101

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