Implementation Manager, Enterprise

| Redmond

Implementation Manager - Enterprise

Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.


Engagement is the key to community. In today’s world, “online” or “digital” is no longer cutting edge. Phones have evolved into smartphones, and these personal devices are linking people everywhere to the outside world on their own terms. Now you can harness this cultural shift to connect people with your organization, driving engagement and participation. If you’re interested in learning more about career opportunities, visit pushpay.com.

About the Team:

Often referred to by Co-founder Eliot Crowther as the backbone of the Pushpay organization, our Implementation team is responsible for strategically helping our customers quickly step into new levels of success. The team is fun-spirited, dynamic, and world-class when it comes to solving problems, building relationships and getting things done.

About the Position:

We are searching for a Customer Success leader to join our growing Implementation Team. As an Enterprise Implementation Team Manager, you will be responsible for hiring, training, coaching, and leading a team of new and established project managers in a fast-paced and rapidly changing environment.

In this role, you will work closely with Customer Success leadership to help build a team of world-class Enterprise Implementation Managers, execute and streamline implementation processes for our product suite. As part of our customer success focused, results driven organization you’ll be responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer happiness. The right individual leads the team as a player / coach in providing distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical, customer-interaction and leadership skills and a drive for team excellence. This position will require the aptitude to become an expert on the Pushpay product suite, underlying technology, competitive advantages, and convey those to Pushpay customers.

Key Responsibilities Include:

  • Develop, retain and motivate a team of approximately 10 seasoned Enterprise Implementation Managers.
  • Manage day-to-day operations, goal setting, career development, performance management, and growth of team members.
  • Proactively identify areas for innovation and improvement within the Implementation Team and drive collaborative developments within our existing processes.
  • Analyze customer and performance data to make informed decisions about operational and procedural changes.
  • Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
  • Partner with Product, Service Delivery, and Customer Success teams to develop and execute on implementation strategies.
  • Ensure effective account plans and strategies have been implemented unique to each account.
  • Regularly review and analyze metrics and performance of the team.
  • Demonstrate effective leadership in ensuring our customers understand the value and ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
  • Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
  • Partner with recruiting and internal teams to recruit, hire and train new employees.

Basic Qualifications:

  • Bachelor’s degree or equivalent experience.
  • 5+ years of leadership experience, preferably in a SaaS onboarding and implementation role working with Enterprise customers.
  • Proven and consistent track record of executing against aggressive growth strategies and delivering target in excess of company expectations.
  • Proven leadership ability to influence, develop, and empower employees to achieve their best.
  • Ability to handle contentious customer situations with a high level of professionalism and empathy.
  • Experience managing multiple, concurrent projects and client relationships while ensuring complete customer satisfaction and meeting implementation deadlines.
  • Experience working with CRM software (e.g. Salesforce).
  • Ability to adapt quickly to new software and constantly changing business requirements.
  • Use data to analyze results and make data-driven decisions.
  • Ability to identify, critique, suggest, and implement intelligent changes to a customers business optimization processes.
  • Strong problem resolution skills with proven ability to engage and interact with internal teams to resolve client issues.
  • Excellent presentation skills both in person and over a video conference, with the ability to command a room in both scenarios.
  • You must be customer obsessed and have a heart for the customer.

Preferred Qualifications:

  • Prior experience working in the church or working with customers in the faith sector.
  • Understanding of industry culture, products, and services.
  • Experience implementing technical products, platforms and applications.
  • Proven success in a leadership role.


Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Diversity Program
More Jobs at Pushpay23 open jobs
All Jobs
Design + UX
Dev + Engineer
HR
Marketing
Operations
Project Mgmt
Sales