Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.

Engagement is the key to community. In today’s world, “online” or “digital” is no longer cutting edge. Phones have evolved into smartphones, and these personal devices are linking people everywhere to the outside world on their own terms. Now you can harness this cultural shift to connect people with your organization, driving engagement and participation. If you’re interested in learning more about career opportunities, visit pushpay.com.

About the team:

Often referred to by our co-founder as the backbone of the Pushpay organization, our Implementation team is responsible for strategically helping our customers quickly step into new levels of success. The team is fun-spirited, dynamic, and world-class when it comes to solving problems, building relationships and getting things done.

About the position:

As Mid Market Implementation Manager, you will be responsible for hiring, training, coaching, and managing a team of new and established Mid Market Implementation Specialists in a fast-paced and rapidly changing environment. In this role, you will work closely with Implementation leadership to help build a team of world-class Implementation Specialists focused on serving our Mid Market level customers, as well as execute and improve implementation processes. As part of our customer success focused, results driven organization you’ll be responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer happiness. This position answers to the VP of Customer Success.

We are looking for a leader who is: 

• Personable
• Effective
• Adaptable
• Flexible
• Analytical

Key responsibilities:

• Coordinate with recruiting and internal teams to recruit, hire, and train new people
• Display an ability to build confidence and trust in your direct reports
• Maintain a high level of team engagement and motivation
• Manage approximately 10 members of the Implementation Team
• Be responsible for the metrics and results of your team
• Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals
• Proactively identify areas for innovation and improvement within the Implementation Team and drive collaborative developments within our existing processes
• Develop, retain, and motivate an existing team while recruiting for new members and continually raising the bar for talent and capabilities
• Manage day-to- day operations, goal setting, career development, performance management, and growth of team members
• Analyze customer and performance data to make informed decisions about operational and procedural changes
• Serve as an escalation point during implementation to bring further value to high profile customers through personal interaction and product expertise
• Maximize efficiency in a constantly changing and growing environment where the process is fluid, creative, and unique solutions are desired
• Superior understanding of data and analytics

Basic qualifications:

• 5+ years of experience working in management

• 2+ years of experience recruiting, coaching, and developing team members

 Preferred skills:

• 1+ year managing in a SaaS environment
• Proven leadership ability to influence, develop, and empower employees to achieve their best
• Experience working effectively with all levels of management
• Experience handling customer escalations
• Self-motivated, entrepreneurial in nature, and comfortable and experienced in change management
• Proven and consistent track record of executing against aggressive growth strategies and delivering target in excess of company expectations
• Excellent leadership, organizational, and problem solving/decision making skills
• Ability to manage multiple projects while maintaining strict attention to details
• Ability to adapt quickly to new software and constantly changing business requirements
• Ability to use data to analyze results and make data-driven decisions
• Ability to communicate effectively in small and large groups