Implementation Manager at Knock

| Seattle
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What is Knock?
We started Knock to solve problems we faced ourselves as consumers: the process of renting an apartment sucked. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early customers (who became investors) we got to work partnering with real estate companies to deliver on turning that vision into reality.
Five years later, we have helped our property management customers find homes for millions of renters. We’ve developed an industry-defining SaaS platform that automates marketing, accelerates sales, lifts customer retention, and delivers critical business insights that help our customers operate their business. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards. In March of 2019 we announced we raised a $10m Series A round to continue to accelerate growth and product development, led by Madrona Venture Group:
The real estate industry is continuing to undergo an incredible technology transformation, and Knock is one of the companies driving innovation and shaping the way an entire vertical works. But even with a number of accomplishments in our past, we continue to push our vision forward and build the solutions of the future. We are on a mission to modernize the way property management companies run their businesses, by delivering the tools and insights to optimize all aspects of their sales and marketing operations. Practical uses for applied machine learning, connected IoT devices, and AI powered communication technology are all in our future here at Knock. It's a fun space with interesting problems, and provides all kinds of opportunities to get creative and build solutions our customers simply haven't seen or thought of before. If this sounds exciting, we want to hear from you!
About Our Customer Success Team
Everyday our customers deserve an amazing experience and our commitment to their success. Their wins are our wins. We know that in order to drive success we need to build an exceptional Customer Success Organization that preserves the company’s book of business, opens the door to new opportunities, and creates advocates for our customers. At Knock our Customer Success team is comprised of a number of smaller teams that capture the entire customer journey post-sale: Implementation, Trial, Renewal, and Support/Training.
As our Implementation Manager, you will serve as the ambassador for new clients joining Knock to ensure a successful on-boarding process. The key to success for a person in this role will be a high aptitude for technology and the ability to manage project timeline deliverables proactively and independently. This position will be part of our overall Customer Success team and work closely with the others responsible for trials and renewals.

Key Responsibilities

  • Architect and Builder: You and your team build, implement, and ensure overall success for our customer CRM builds.
  • Team Player: You are a teaming mastermind, by running point on customer issues and bringing in the right team (Engineering, Product, CSM) at the right time to solve a problem. 
  • Product Know-It-All: You will be a product jedi master and will use your knowledge and experience to create an amazing experience for our customers. 
  • Consultant: You will be the subject matter expert for our product as customers implement and deploy. You will be presenting, fact finding, and generally helping them reach success. 
  • Project Management: You have mastered how to manage complex projects. 
  • Ambassador: You and your team will serve as the ambassador for new Knock Customers. Your interactions are critical. 

Required Background, Experience and Skills

  • Experienced: You have 2-4 years on an implementation team or technical project management team. AND YOU LOVE IT!
  • People person: Whether you’re helping a customer with a tricky technical question or having an in-depth conversation around someone’s development goals, you’re excited to be working with people.
  • Curious: You want to learn about everything around you, including why Knock is so valuable for our customers and how we can add value with every interaction.
  • Teacher: You love to share what you have learned. You teach our customers the best ways to be effective with our product.
  • Communicator: You can reduce a complex topic to a few simple steps, putting to rest any fears a client may have. You can communicate direction to your team and get things done.
  • You think big picture: Your mind is always set on “How do can we make this easier and faster for our customers?” and “What will add the most value for them?” 
  • Organized: You are a master at keeping yourself, your team, and your customers organized through implementations.
  • Optimistic:  You can see the opportunity for every interaction to be a positive one, creating scenarios that end on a positive note. Your optimism is contagious and you foster it on your team. 
  • Technically Minded:  You revel in the complex and you love technology.
  • Customer Focused: You always have the customer’s needs in mind and help us find ways of making our processes more customer friendly.
  • Community Minded: We are better together and we win together. You bring value to your community everyday. 
  • Collaborator: You solve problems with your teammates. You help when you see the need regardless if you are asked.

Knock Benefits

  • Health, Dental & Medical Insurance
  • Flexible Time Off & Paid Company Holidays
  • Gym Membership at LA Fitness (across the street from the office!)
  • Competitive Salary + Stock Options
  • Public transit reimbursement, bike storage or parking near the office provided
  • Equipment provided
  • Team events
  • Free Lunch Fridays!

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all types!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM


Ballard is a hip waterfront neighborhood with trendy restaurants, indie shops, bars and craft breweries centered on historic Ballard Avenue.

An Insider's view of Knock

How would you describe the company’s work-life balance?

The company is respectful of people's time and work life balance. Team members on my team work from home on Wednesdays. Flex vacation policy also works well.


Principal Product Manager

What's the biggest problem your team is solving?

Overcoming customer challenges, training new hires and ramping them up quickly.


Director of Sales - West

What are some things you learned at the company?

I really like that we are using the Objectives & Key Results (OKR) goal-setting methodology. It aligns the individual's goals all the way up to the company goals and provides for transparency across the company. It gives me assurance that my efforts are making a difference to help us meet our company goals.



What unique initiatives do you have that encourage innovation?

One of our core values is innovation. We define it by 10X thinking. We encourage teammates to think “an ounce of prevention is worth a pound of cure”. I never miss an opportunity to challenge a teammate to try harder to find a preventative solution to a problem (product, process, people) before agreeing to move forward with a "cure".



How has your career grown since starting at the company?

I started at Knock in Jan 2019 as a 1-person team covering all things PeopleOps. After 13 months (Feb 2020) my team grew to 5 with specialities in IT, Office Admin, Talent & HR. This allows us to provide the best support to our employees so they are happy and successful at Knock. Being able to manage so many functions of the business is incredible!


Director of Talent & HR

What are Knock Perks + Benefits

Knock Benefits Overview

Our award-winning platform is loved by our customers and is growing rapidly. We are building a team that embraces our “things change fast” mentality and is eager to solve tough problems as we continue to scale. If that is the environment where you thrive, we would love to hear from you!

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
4 year vesting period - 1 year cliff at 25% then monthly for the remaining 3 years.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. We also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home two days a week for the engineering org. For the rest of the org, people can work from home on a case by case basis.
Company sponsored family events
Once a year we do a summer BBQ that all employees can bring families to attend. Occasionally our monthly happy hours will be at a location that will be family/dog friendly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees have flexible sick time per our flexible time off policy.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Bike storage in the building, limited on-site or near-site parking, Orca Card reimbursement.
Company Outings
We host a monthly happy hour either in our out of the office.
Stocked Kitchen
We keep healthy snacks regularly stocked in the kitchen.
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Happy hours are hosted once per month.
We offer limited parking to employees based on availability.
Pet Friendly
Knock's pet policy is occasional bring your pet to work days.
Fitness Subsidies
LA Fitness is across the street! We provide a gym membership there that will get you into any LA Fitness in the country.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
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