Demandbase is the Smarter GTM™ company for B2B brands. We help marketing and sales teams overcome the disruptive data and technology fragmentation that inhibits insight and forces them to spam their prospects. We do this by injecting Account Intelligence into every step of the buyer journey, wherever our clients interact with customers, and by helping them orchestrate every action across systems and channels - through advertising, account-based experience, and sales motions. The result? You spot opportunities earlier, engage with them more intelligently, and close deals faster. 

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, New York, Seattle, and teams in the UK and India, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area.

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

We are seeking an Implementation Manager to support our in-house services group. You will be responsible for managing new customer deployments as well as services engagements for customers looking for more active direction post-implementation. Responsibilities will include managing project kickoffs, capturing business requirements, sharing best practices, and project managing overall deployment effort. This is a highly visible role that will need to effectively coordinate all aspects of a services engagement between customer success team members, implementation engineers, and client resources.

We are open to fully remote candidates for this role in any location within EST or CST.

What you’ll be doing:

• Gather, document, and maintain business requirements for new customer implementations.
• Understand and document the customer’s business objectives and goals.
• Provide guidance and best practices on how best to configure and utilize Demandbase solutions.
• Ensure the client's requirements are in line with the technical capabilities of Demandbase solutions.
• Provide oversight to ensure successful customer deployment and adoption.
• Effectively manage project schedule with multiple concurrent implementations.
• Own and escalate any issues preventing successful implementations.
• Manage process delivery of client implementations and recommend changes to continually improve the process, including the creation of documentation where necessary.
• Create, manage, update project plans to track implementations and report project status.
• Develop functional expertise with Demandbase solutions and maintain knowledge as features continue to evolve and new or updated products are rolled out over time.
• Work cross-functionally to help plan, execute, and drive adoption of process improvements.
• Support the organization in continuously optimizing the customer experience and pursuing successful interactions from onboarding through renewal.
• Lead by example to contribute to a high-performing, creative and collaborative culture.
• Support development of skills proactively, remove barriers to individual and team success.

What we’re looking for:

• 5+ years of experience as a business analyst, functional consultant, or project manager.
• Implementation experience in a professional services capacity for a SaaS product company strongly preferred
• A successful track-record in customer-facing roles, supporting external customers in a highly professional manner.
• Ability to assess quickly what a customer needs and translate that into configuration or integration specifications.
• Be able to distill communication between business users and technical users.
• Prior exposure to digital marketing solutions such as Google Analytics, Adobe Experience Cloud, Terminus, 6Sense, Content Management Systems, and/or Marketing Automation Systems a plus.
• Prior exposure to HTML, JavaScript, and modern web development patterns.
• Excellent written and verbal communication skills.
• Bachelor’s degree.

Skills Required for Success:

• Project management
• Strong communication
• Problem-solving
• Analytical mindset
• Professional services experience

Benefits:

Our benefits include options for up to 100% paid Medical, Dental, and Vision premiums for you and your entire family, $1,000 personal development stipend, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, Headspace, Ginger, and 13 paid holidays and 2 additional weeks where all Demandbase employees take off (week of July 4th and Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.