Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes.

We’re a Series B startup with $46M in funding. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.

Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States, Argentina, and Canada.

About the Role

Routable is looking for an Implementations Manager to join our Customer Success team. A majority of your time will be focused on helping Routable’s SMB accounts get up and running on the platform. You’ll need to become an expert on the Routable product and how our most successful customers are using it to improve their finance operations.

This role requires heavy collaboration with other teams at Routable and usually multiple customer contacts for each project. You’ll work with the sales team to understand the pains and goals of new clients, you’ll work with our Implementations Lead and Customer Success Managers to brainstorm recommendations and best practices to share with new clients, and the product team to suggest improvements to the product.

You’ll also need to be a diligent project manager so you can efficiently help clients get up and running while providing a great experience. There will be multiple active implementation projects happening at the same time, so taking thorough notes and keeping up with outstanding tasks is a must. We’re always looking for ways to make our client onboarding process more efficient so your ideas about improving our playbooks and tools are always welcome.

Responsibilities

• Lead multiple implementation projects at a time with new Routable customers
• Follow our onboarding playbooks and suggest improvements to our current process
• Work closely with clients to make sure Routable is integrated seamlessly into their financial systems and processes
• Collaborate with sales and customer success to ensure smooth transitions
• Create guides and resources for new clients to set up Routable
• Deliver product feedback and insights to the Routable product team

Minimum Qualifications

• Experience working with finance teams
• Project management experience
• Willingness to be coached and open to learning
• Self-starter and comfortable in a fast past startup environment
• Comfortable leading conversations, training sessions, and troubleshooting with clients
• Located in a timezone where scheduling calls between 9am and 3pm US Pacific Time is possible

Location

You must be currently authorized to work in the United States or Canada on a full-time basis.

We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!

Reporting

The Implementation Manager reports directly to the Head of Customer Success, Jake Peterson.

About Routable

Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.

• 💞 Engage with Empathy: Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs.
• 🤝 Volunteer Assistance: Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.
• 💪 Own it: We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.
• 🛠 Build with Purpose: We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.
• 🧬 Expect Authenticity: We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.

Rendezvous

To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room.

Note: we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend

Perks

• 🏥 Great Health, Dental and Vision Insurance
• ⛑ Employer paid Life, STD and LTD benefits
• 💲 Competitive salary
• 📈 Stock Options
• 💰 401k
• 💸 Work from Home Stipend
• 🚀 We're a remote first company
• 🏝 Flexible vacation policy

Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.