Lead Process Solutions Manager at Expedia Group

| Bellevue
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ExpediaWhat you'll do:

  • You provide thought leadership - envisioning a future state of operational brilliance, driving high impact business improvements globally within LPS.
  • Define strategy and define program roadmaps setting realistic expectations f project delivery, identify resource bottlenecks and gaps, and cross team dependencies.
  • Provide ongoing transparency into project roadmap: developing and negotiating work priorities, engaging partners via regular communications/meetings/presentation with updates, articulate impact of new projects or changed priorities.
  • Work to deliver on business improvement initiatives utilizing skills to develop processes, define policies, and engage technology to make needed improvements.
  • Serve as a change agent with strong credibility and influence in the organization.
  • Drive culture of innovation and continuous improvement through standard methodology sharing and transparent hands-on leadership.
  • Coach/ mentor team members on process improvement techniques, running programs and projects framework
  • Develop cross team relationships and become a trusted advisor for the business.
  • Participate in hiring activities and decisions.
Who you are:
  • You build measurement systems and use/ interpret data to evaluate and make business improvement recommendations (experience with SQL, pivot tables, or tableau a plus).
  • Ratified ability to partner with senior leadership to understand business goals, analyze opportunities and develop improvement project roadmaps
  • Outstanding Analytical skills– proficient in organizing, analyzing and interpreting data to make fact-based decisions and drive root cause elimination
  • Proven ability in developing strategy, and influencing and communicating across teams and workgroups
  • Corroborated problem-solving skills evidenced by results in past positions
  • Experience in Change Management experience including the ability to work with improvement team sponsors to address barriers
  • Program and Project Management experience, including leading a project portfolio, driving a timeline to completion, following-up, organizing multiple action plans within multiple functions
  • Ability to communicate effectively at all levels, from individual contributor to executive management - structuring information and utilizing PowerPoint or other resources to communicate ideas and actions
  • Ability to make independent decisions, self-starter, ability to perform with minimal supervision.
  • Ability to juggle multiple projects simultaneously
  • High attention to detail.
  • A person with 10+ years of Program Management, Lean Six Sigma, Agile, or related functions or in Principal role for consulting and/or analytics
  • You are Lean Six Sigma Black Belt Certified/ Certified Lean Sensei, Certified Quality Engineer
  • Experienced in driving transformative change in organizations, globally
  • You have a Bachelor's degree in engineering or business (preferably in a quantitative field or equivalent combination of education and experience); Advanced degree a plus.
  • Experience with Salesforce, Travel Industry, Contact Centers a plus
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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