Lead Process Solutions Manager at Expedia Group

| Seattle
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  • Lead Process Solutions Manager


    Are you passionate about delivering positive change in a challenging environment? Do you enjoy helping teams understand how to improve their processes and deliver positive change? Expedia’s Process Solutions team is the right place for you! We are a team of experienced Continuous Improvement experts who partner with teams across Expedia to solve our most challenging problems.


    Expedia is seeking a Lead Process Solutions Manager within the Business Enablement Solutions organization of Travel Partners Group (TPG) focused on driving strategic process improvement within TPG. This person will be an experienced practitioner of Lean Six Sigma methods and tools and will have demonstrated success in using these tools to deliver results in challenging business spaces. The Lead Process Solutions Manager must thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or conflicting priorities. The incumbent should provide thought leadership for improving the business, and tactically execute high profile projects focused on driving efficiency, customer experience improvement, and/ or revenue uplift.


    What you'll do:


    The Lead Process Solutions Manager is expected to drive multiple Continuous Improvement initiatives within TPG which deliver results in improving metrics critical to the business strategy. They will use lean and six sigma methodologies to define project requirements, measure inputs, analyze current state, define solutions, and execute change. This person provides thought leadership - envisioning a future state of operational excellence and driving high impact business improvements globally within TPG. In addition, this person is a teacher and mentor who models process improvement tools and methods, driving a culture of innovation and relentless improvement.


    • Define strategy and develop program roadmaps, set realistic expectations for project delivery, identify resource bottlenecks and gaps, and balance cross-team dependencies.

    • Provide ongoing visibility into their project roadmap: developing and negotiating work priorities, engaging participants and impacted teams via regular communications/meetings/presentations with updates, articulating the impact of improvements.

    • Work tactically to deliver on business improvement initiatives by developing processes, defining policies, and engaging technology to make needed improvements.

    • Serve as a change agent with strong credibility and influence in the organization

    • Coach/ mentor team members on process improvement techniques, program and project management framework.

    • Develop stakeholder relationships and become a trusted advisor for the business.

    • Participate in hiring activities and decisions.


    Who you are:



    The Lead Process Solutions Manager is a person who brings:

    • Deep understanding of and extensive experience in using Lean Six Sigma tools and methods to solve problems and deliver savings.

    • Demonstrated ability to partner with senior leadership to understand business goals, analyze opportunities and develop improvement project roadmaps.

    • Demonstrated ability in developing strategy and influencing and communicating across teams and workgroups.

    • Demonstrated Change Management experience, including the ability to work with program sponsors to address barriers.

    • Demonstrated Program and Project Management experience, including maintaining a project portfolio, driving a timeline to completion, structured communications, and organizing multiple action plans across numerous functions.

    • Ability to build measurement systems and use/interpret data to evaluate and make business improvement recommendations (experience with SQL, pivot tables, or tableau a plus)

    • Ability to communicate effectively at all levels, from individual contributor to executive management - structuring information and utilizing PowerPoint and other resources to communicate ideas and actions

    • 5+ years of Program Management, Lean Six Sigma, Agile, or related functions or in Principal role for consulting and/or analytics

    • Lean Six Sigma Certification, Certified Lean Sensei, or Certified Quality Engineer is required

    • Bachelor's degree in engineering or business (preferably in a quantitative field or equivalent combination of education and experience); Advanced degree a plus.

    • Experience with Salesforce, Travel Industry, Contact Centers a plus


    Why join us: 


    Expedia Group recognizes our success is dependent on the success of our people.  We are a global travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and bring the world within reach – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so. 


    Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.


    If you have a hunger to make a difference with one of the most loved brands in the world and to work in the dynamic travel industry, this is the job for you.


    Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia Cruises™ and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.



    Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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