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M&A Post-Close Program Manager, Product Operations

| Kirkland | Hybrid
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Description

M&A Post-Close Program Manager, Product Operations
Location: San Diego, CA; Santa Clara, CA; Kirkland, WA

This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Only US or naturalized citizens will be considered.

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

In Product Operations, we’re committed to our purpose of making work, work better. That means we’re always thinking about our customers and how we can ensure we deliver the high-quality products they’ve come to expect from ServiceNow: transformative, secure, compliant and on time. It’s up to us to drive our products to the finish line and into our customers’ workplaces. Working together, we keep our cloud secure; enable our customers’ success; provide proactive and actionable insights; and, support employee education and experience.

Role

Our Product Operations team is seeking a M&A program manager to direct and manage post-close M&A integration for our Products organization. In this new role, you’ll leverage your background in M&A program management to establish our PMO structure and processes. Our corporate strategy is to re-platform an acquired company’s technology, so your focus will be on integration planning and execution including business, operational and decision management support. You’ll partner with all levels of stakeholders and employees to ensure integration decisions are aligned cross-functionally among teams including product management, engineering, global cloud services, and global technical support. You’ll ensure delivery of high quality, relevant, timely and accurate information to enable key decisions and drive successful completion of our M&A strategy.

 

What you get to do in this role:

  • Provide leadership in merger integration activities across planning and deployment, systems integration and program development.
  • Execute an integration program in accordance with the company's overall integration methodology.
  • Define and ensure that standard toolkits and methodologies are used for integration activities; suggest changes and improvements to processes proactively.
  • Create consolidated program milestones, interdependencies and communication plans
  • Identify integration risks and propose solutions to address.
  • Lead meetings and workshops with stakeholders to move forward key tasks and escalate significant process bottlenecks, anticipated delays and critical path analysis.
  • Execute integration plans with a balance on speed, cost, quality, and level of disruption to the business and a focus on employee / customer satisfaction.
  • Manage reporting and resolution of issues, risks and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close or complete open items.
  • Build a strong working relationship with key stakeholders to drive success through face-to-face and remote working meetings.
  • Participate in pre-close due diligence meetings to uncover any areas of concern/risk areas related to product integration, with particular focus on release management related and Quality Management System related impacts.
  • Travel to acquisition sites to assess needs and support integration plans.
  • Ensure release management and function operations are managed appropriately
  • Build metrics that measure progress.

 

In order to be successful in this role, we need someone who has:

  • 15+ years of relevant work experience.
  • Bachelor’s or Master’s degree in Business, Economics, Management or MBA from an accredited college or university or equivalent experience.
  • Significant experience in Global M&A post-close integrations, including definition of requirements, cross-functional and remote team management, and management of re-platform activities.
  • Worked for a multinational in a high growth, fast paced and dynamic global technology-driven environment.
  • Excellent written and verbal communication skills, including the confidence to routinely interact with an executive level audience
  • Lead or been part of a team that has redesigned processes to support deployment of new systems and/or business requirements
  • Hands on, can do attitude, results orientated, highly organized and passionate about the business and the customer.
  • Has an ability to establish credibility based on expertise within the organization
  • Ability to travel, up to 25% travel both domestic and international

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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