M&A Post-Close Program Manager, Product Operations at ServiceNow

| Kirkland
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Description

M&A Post-Close Program Manager, Product Operations
Location: San Diego, CA; Santa Clara, CA; Kirkland, WA

This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Only US or naturalized citizens will be considered.

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

In Product Operations, we’re committed to our purpose of making work, work better. That means we’re always thinking about our customers and how we can ensure we deliver the high-quality products they’ve come to expect from ServiceNow: transformative, secure, compliant and on time. It’s up to us to drive our products to the finish line and into our customers’ workplaces. Working together, we keep our cloud secure; enable our customers’ success; provide proactive and actionable insights; and, support employee education and experience.

Role

Our Product Operations team is seeking a M&A program manager to direct and manage post-close M&A integration for our Products organization. In this new role, you’ll leverage your background in M&A program management to establish our PMO structure and processes. Our corporate strategy is to re-platform an acquired company’s technology, so your focus will be on integration planning and execution including business, operational and decision management support. You’ll partner with all levels of stakeholders and employees to ensure integration decisions are aligned cross-functionally among teams including product management, engineering, global cloud services, and global technical support. You’ll ensure delivery of high quality, relevant, timely and accurate information to enable key decisions and drive successful completion of our M&A strategy.

 

What you get to do in this role:

  • Provide leadership in merger integration activities across planning and deployment, systems integration and program development.
  • Execute an integration program in accordance with the company's overall integration methodology.
  • Define and ensure that standard toolkits and methodologies are used for integration activities; suggest changes and improvements to processes proactively.
  • Create consolidated program milestones, interdependencies and communication plans
  • Identify integration risks and propose solutions to address.
  • Lead meetings and workshops with stakeholders to move forward key tasks and escalate significant process bottlenecks, anticipated delays and critical path analysis.
  • Execute integration plans with a balance on speed, cost, quality, and level of disruption to the business and a focus on employee / customer satisfaction.
  • Manage reporting and resolution of issues, risks and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close or complete open items.
  • Build a strong working relationship with key stakeholders to drive success through face-to-face and remote working meetings.
  • Participate in pre-close due diligence meetings to uncover any areas of concern/risk areas related to product integration, with particular focus on release management related and Quality Management System related impacts.
  • Travel to acquisition sites to assess needs and support integration plans.
  • Ensure release management and function operations are managed appropriately
  • Build metrics that measure progress.

 

In order to be successful in this role, we need someone who has:

  • 15+ years of relevant work experience.
  • Bachelor’s or Master’s degree in Business, Economics, Management or MBA from an accredited college or university or equivalent experience.
  • Significant experience in Global M&A post-close integrations, including definition of requirements, cross-functional and remote team management, and management of re-platform activities.
  • Worked for a multinational in a high growth, fast paced and dynamic global technology-driven environment.
  • Excellent written and verbal communication skills, including the confidence to routinely interact with an executive level audience
  • Lead or been part of a team that has redesigned processes to support deployment of new systems and/or business requirements
  • Hands on, can do attitude, results orientated, highly organized and passionate about the business and the customer.
  • Has an ability to establish credibility based on expertise within the organization
  • Ability to travel, up to 25% travel both domestic and international

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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