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Partnership Program Coordinator

| Seattle
Who We Are
Founded in 2015, Wrench is a full-service automotive shop without the shop. We service an impressive variety of cars and trucks, offering everything from oil changes and preventive maintenance to brake jobs and no-starts. Our ASE-certified mobile mechanics can perform most jobs right in your driveway or in your office’s parking lot, freeing you up to spend your time as you wish. We are currently in major markets in Washington, Arizona, California, Illinois, Nevada, Oregon, Texas, and are continuing to expand. A Built In Seattle's Best Place to Work 2019 and nominated in 2017 for GeekWire's Startup of the Year and awarded a spot among the Seattle 10, Wrench is a fast-growing and nimble startup looking for bar-raisers and pacesetters to join our team.
Who You Are
The Partnership team is the liaison between Wrench’s technology, our service partners, and our loyal customers. We provide dynamic and high-level logistical support to both our customers and our technicians in the field. Our team is also internally responsible for helping customers book jobs and maintaining or exceeding stated revenue goals. You will be an integral part of helping us capturing every customer contact within our service level goals and contributing to the overall success of Wrench. This role will require you to be a problem solver and a relationship builder. Join a fast-paced, cutting-edge team who is changing the way the auto maintenance business operates.

Job Duties

  • Coordinate vehicle maintenance and repair services to provide the best experience for customers
  • Manage our network of service partners and own partner communication
  • Build new relationships with partnership accounts
  • Work with our partners to launch new products for Wrench’s service offerings
  • Work across teams to improve internal systems and develop scaleable processes
  • Be a customer advocate and identify user pain points to create better experiences

Qualifications

  • 1-5 years relevant sales, logistics, or customer service experience
  • Demonstrated ability to manage multiple complex activities
  • Strong written and verbal communication
  • Hustle to get things done quickly while balancing attention to detail
  • Excited to learn in a fast-paced and changing environment
  • Passionate about developing new processes and technology
  • BONUS POINTS
  • Bachelor's degree or equivalent experience
  • Experience with contract negotiation
  • Experience with cars and automotive industry

Wrench, Inc. Benefits

  • Medical, dental, vision coverage
  • 401(k) program
  • Basic and voluntary life insurance
  • Stock Options
  • Paid holidays, sick leave, and vacation

Wrench, Inc. is an Equal Opportunity Employer. All employment decisions at Wrench, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • HubSpotCRM
    • MailChimpEmail

Location

We're smack-dab in the middle of Belltown, and have a staggering number of lunch and happy-hour options within blocks. Bus/light-rail/bike to work!

An Insider's view of Wrench

What are some social events your company does?

We host weekly catered lunches and monthly happy hour events to celebrate across the company. We also host a summer party and holiday party.

Taylor Bryant

Marketing Specialist

What makes someone successful on your team?

At Wrench, the folks who are most successful tend to be ambitious, eager to learn, self-driven yet collaborative with other teams and departments across the company.

Taylor Bryant

Marketing Specialist

How does your team reward individual success?

We have a gong of achievement that anybody can ring to celebrate small successes and huge wins across the company. The gong is a very fun and unique part of our company culture.

Taylor Bryant

Marketing Specialist

What are Wrench Perks + Benefits

Wrench Benefits Overview

We're amping up our benefits game as we scale. In 2018, we added vision, dental, and a 401(k). We encourage feedback on all our programs and do our best to provide benefits that meet the needs of our people!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Wrench's dental plan covers 100% of monthly premiums for employees, 100% of preventive care, and partial coverage of all basic and major procedures.
Vision Benefits
Wrench's vision plan covers 100% of monthly premiums for employees with minimal co-pays for exams, frames, and lenses.
Health Insurance Benefits
Wrench covers 90% of an employee's monthly premium for the Regence Silver 3250 plan. A premium plan with lower deductible and out-of-pocket max is also available.
Life Insurance
Wrench provides $10,000 in basic life insurance to employees, with the option to enroll in voluntary life insurance up to $300k, and $100k for spouses.
Retirement & Stock Options Benefits
401(K)
Wrench's 401(k) retirement plan is offered through Human Interest, with the ability to contribute to a Traditional or Roth account.
Company Equity
Wrench offers stock options, including vesting over a four-year period with a one-year cliff.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Wrench offers six paid holidays per year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some positions offer ORCA card or transportation reimbursements.
Some Meals Provided
Wrench's culture club sponsors weekly meals: from Honest Biscuits and smoothies to Evergreens to that delicious Thai place around the corner!
Happy Hours
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