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Program Manager, Ecommerce

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About Snap! Mobile, Inc.: 

Snap! Mobile, Inc. is the leading online fundraising and ecommerce platform servicing schools, teams, clubs, and booster clubs to help them get the resources they need to build the next generation of leaders. There are a hundred ways you can join us in creating a better tomorrow. Donate to a program. Buy a T-shirt. Become part of our team. Whatever it is, it will be the most important, meaningful thing you can do, because you’ll be making a difference in the life of a kid. And every kid needs a champion.

About the Role:

Snap! Mobile, Inc. is looking for a remote Program Manager, Ecommerce to join our Revenue Operations team. The Program Manager, Ecommerce is responsible for effectively managing the relationship with our ecommerce spirit wear solution called Snap! Store, which is a highly instrumental product offering that supports the year-round experience we provide to our customers.

A successful candidate is self-motivated, dependable, well-organized, and adaptable with excellent time management skills. Since a majority of this role’s communication with internal stakeholders and external partners is done via email and phone, excellent communication skills are a must! A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment.

This role has the ability to make a tremendous impact on the future growth of our business. We pride ourselves in being trusted by our communities to help further the programs of those they serve. Snap! Mobile is an organization built on the fundamentals and principles largely learned early in life through the sports and activities we participated in while attending school. We now utilize those skills and tools in an effort to give back to coaches and group leaders who are focused on helping the next generation through athletics and extracurricular activities.

This is a full-time, remote position.

Program Manager, Ecommerce Responsibilities:

  • Subject matter expert for all aspects of operations of Snap! Store, understanding the rollout and implementation, how to drive engagement, and best practices, as well as being an expert on the product and its functionality
  • Accountable for high quality, implementation, and customer adoption and success
  • Partner with the Manager of Customer Success and the Ecommerce Customer Success team to drive successful store onboarding processes and drive usage to ensure customer optimization
  • Work with peers to ensure the integrity of end-to-end process/program and the ability to deliver on programmatic goals through operational processes
  • Identify requirements for program change from policy stakeholders, assess feasibility to deliver, partner with other departments to create a working Plan of Record/roadmap items for enhancements/change, drive change control, proactively identify and manage risks and issues, strong focus on escalation management/future mitigation, triage, cross-group coordination, and milestone management
  • Ensure execution to SLA for programs, understand how changes upstream or downstream of programmatic operational processes will impact overall SLA. Work with peers and stakeholders where changes need to be made to ensure delivery to SLA
  • Reporting & Analytics: Define end-to-end reporting requirements, analytics, and ROI capabilities to measure success/opportunities
  • Assist Customer Service on an as-needed basis

Preferred Experience, Skills, and Abilities:

  • Bachelor’s degree in Business Operations, Business Administration, or similar field or 5+ years of work experience as Sr. Customer Success Manager, Project or Program Manager
  • Ecommerce experience preferred
  • Demonstrated data analysis and reporting experience with exceptional attention to detail
  • Highly organized and able to prioritize and execute multiple tasks and projects, sometimes with little or no guidance
  • Ability to creatively problem solve and proactively present solutions
  • HubSpot and Service Desk experience, such as Zendesk or Service Now, highly preferred
  • Proficient all Microsoft Office tools
  • Excellent verbal and written communications skills as demonstrated by prior work assignments and product
  • Ability to travel up to 10%

Snap! Mobile, Inc. is proud to offer the following benefits:

  • Medical, Dental, Vision
  • 401K with a 4% match from the company
  • Unlimited PTO
  • Professional Development Opportunities
  • Monthly Wellness Classes (virtually!)

 

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Erik Anderson
VP of Enterprise Sales
EXPANDING WITH EASE
Keeping the customer in mind increases team confidence
With a scheduled launch of at least three new products and services in 2022, teams at Snap! understand that agility is essential. And while rapidly expanding a customer base could seem daunting, Anderson isn’t just ready — he’s confident. “We’ve never been in a better place to tackle the challenges that come with this kind of growth,” he said. Whether it’s brainstorming ideas on a weekly team call or building major-scale educational workshops with other regional managers, Anderson attributes his team’s hunger for knowledge back to the work they do: serving educators, coaches and students.
With a scheduled launch of at least three new products and services in 2022, teams at Snap! understand that agility is essential. And while rapidly expanding a customer base could seem daunting, Anderson isn’t just ready — he’s confident. “We’ve never been in a better place to tackle the challenges that come with this kind of growth,” he said. Whether it’s brainstorming ideas on a weekly team call or building major-scale educational workshops with other regional managers, Anderson attributes his team’s hunger for knowledge back to the work they do: serving educators, coaches and students.
I trust my team implicitly but don’t expect perfection. In turn, we’re able to learn from the wins and losses and continuously refine our approach as we evolve.
Tyler Palmer
Senior Product Manager
A TEAM-FIRST MENTALITY
Learning, growing and succeeding — together
Palmer has worn many hats while climbing the career ladder at Snap! Starting as a sales rep before rising into management, he credits his growth to being pushed to pursue specialized external trainings so that his skills continuously leveled up. “Every manager I’ve had at Snap! has put their team members first, because leadership truly cares about the well-being and development of their people,” he said. “Being able to learn from those with tons of experience and the right supervision is key.”
Palmer has worn many hats while climbing the career ladder at Snap! Starting as a sales rep before rising into management, he credits his growth to being pushed to pursue specialized external trainings so that his skills continuously leveled up. “Every manager I’ve had at Snap! has put their team members first, because leadership truly cares about the well-being and development of their people,” he said. “Being able to learn from those with tons of experience and the right supervision is key.”
Snap! has the leadership in place to help employees develop in every department.
Erin Meek
Senior Manager of Events and Projects
RELISHING IN REMOTE CULTURE
Putting PEP in every employee’s step
Meek knows that collaboration is essential to build a prosperous company culture. But what does that look like when remote teams aren’t working under the same roof? “We have a team called PEP which stands for ‘People Experience with Purpose,’” she said. That means whether it’s a win, anniversary or personal milestone, it won’t be getting overlooked. Keeping teams tight-knit has also led to the hosting of virtual wellness workshops and, most recently, a peer-voted awards ceremony. “Although we’re working in different parts of the country, we can celebrate all the success stories — together.”
Meek knows that collaboration is essential to build a prosperous company culture. But what does that look like when remote teams aren’t working under the same roof? “We have a team called PEP which stands for ‘People Experience with Purpose,’” she said. That means whether it’s a win, anniversary or personal milestone, it won’t be getting overlooked. Keeping teams tight-knit has also led to the hosting of virtual wellness workshops and, most recently, a peer-voted awards ceremony. “Although we’re working in different parts of the country, we can celebrate all the success stories — together.”
Many of the initiatives and events that we host are ideas suggested from our employees. We encourage anyone to reach out to the PEP team and work with them to implement their beneficial ideas.

What are Snap! Mobile Perks + Benefits

Snap! Mobile Benefits Overview

At Snap! Mobile, we are proud to offer unlimited paid time off, 401K with a company match, 13 paid holidays, maternity and paternity leave benefits and company-paid life insurance.

Culture
Open door policy
OKR operational model
Team based strategic planning
Remote work program
Snap! Raise allows employees to take advantage of remote work programs at their manager's discretion.
Diversity
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical and dependent care costs can pile up. We provide an opportunity to save on those expenses by taking advantage of pre-tax benefits with a Flexible Spending Account!
Dental insurance
Snap! Raise offers dental coverage for our employees and their families through Guardian, covering 100% of the cost of preventative care, including x-rays.
Vision insurance
Snap! Raise offers vision benefits for our employees and their families through VSP Vision Care to help our employees get the most out of their vision care and have lower out-of-pocket costs.
Health insurance
Snap! Raise Medical Benefits are available through Cigna for Employees, their Children, and their Spouse/ Domestic Partner. Benefits begin after 6 days of employment.
Life insurance
Snap! Raise provides Basic Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance to our employees through Guardian.
Wellness programs
Team workouts
Financial & Retirement
401(K)
401(K) matching
Our 401k plan provides the opportunity to save for retirement on a tax- advantaged basis with 4% matching from the employer, starting on the first of the month after 90 days of employment.
Company equity
Snap! Raise offers stock options beginning at 6 months of employment through our employee profit-sharing program. This program includes vesting over a four-year period.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Snap! Raise observes 9 major holidays, plus a floating holiday: New Year's Day, Memorial Day, 3rd and 4th of July, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve/Christmas Day.
Office Perks
Pet friendly
Professional Development Benefits
Job training & conferences
Snap! Raise offers employee development efforts within a wide range of professional training programs, including job-specific, management and leadership development.
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
View full list of perks + benefits

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