Program Manager, Global Webinar Center of Excellence
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Team
Come join the Global Integrated Campaigns Strategic Engagement team, focused on communications, program management, budget, reporting &operations, employee engagement, and success criteria strategy. You’ll work alongside a team of seasoned program managers who run programs to drive efficiencies and to optimize experiences within the Global Integrated Campaigns organization. The global team is highly collaborative, shares best practices and always looking for opportunities to standardize and streamline the program management practice. Check out our team if you’re a results-oriented visionary who likes to dream big!
Role
In this role you will have the opportunity to drive highly visible, cross functional and impactful initiatives from strategy to business outcomes. This cross-functional role will collaborate with other internal teams to create and optimize various marketing campaign programs for key ServiceNow stakeholders, bringing a strong background of program, technical improvement, and event experience to create highly valued programs.
What you get to do in this role:
· Lead Program Management activities in support of the Global Integrated Campaign Webinar Center of Excellence program to include business process improvements and refinements, as well as technical solutions
· Responsible for delivering a repeatable, predictable process for the webinar COE
· Apply design-thinking fundamentals to program delivery
· Improve programs based on applicable personas and channels
· Translate business objectives into strategy, leading and successfully enabling the team to execute on that strategy
· Provide insight using prior business experience to help inform business decisions
· Lead, execute, and promote the monthly Webinar Center of Excellence program end to end. Drive stakeholder meeting, set expectations, build live interaction, survey attendees, capture performance metrics.
· Develop in coordination with BI team, stakeholders, and leadership, meaningful KPIs tied to customer satisfaction and growth, as well as managing tools and processes to improve KPI performance
· Facilitate effective change management, creating work instructions and process overviews for initial enablement, long-term growth, and just-in-time learning
· Drive automation of processes through ServiceNow software and AI, where applicable
· Deliver effective product release broadcast promotion in collaboration with corporate teams
Qualifications
· 8+ years working in program management
· 5+ years marketing or communications experience, preferably in a leadership or program management role
· Self-motivated, self-directed, detail-oriented, and able to thrive in a fast-paced environment with a passion to make an impact, with the ability to multitask across various programs simultaneously
· Experience working with a virtual, global team, including excellent teamwork and communication skills
· Demonstrated experience in successfully designing and executing marketing communication programs
· Ability to collaborate with a variety of people across the organization, including senior leaders, individual contributors, and support staff, communicating the right level of detail to the right audience at the right time
· Prior experience working at a Software technology, SaaS, Paas or IAAS Cloud company. Experience with the ServiceNow platform preferred
· Experience managing vendor relationships
· A strong working knowledge of Microsoft technologies required, nice to have project management tools experience
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.