Program Manager, Office of CRO

| Bellevue
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The opportunity:

We’re looking for a highly capable Program Manager to join the Chief Revenue Officer’s team and support the management of high profile change initiatives from design through implementation. Flexport’s Demand team is composed of Sales, Client Solutions, Customer Experience, Commercial Solutions and Global Expansion teams. 

Working closely with/Reporting to the CRO’s Chief of Staff, our Program Manager will project manage and support key programs in the CRO’s office. They will own high priority, high velocity projects from start to finish. They will scope initiatives, set up project plans and operating rhythms, and organize stakeholder groups to execute upon these priorities.

This role is ideal for someone with experience in project management and logistics (operations and/or commercial) , and interested in leading complex initiatives in the future. They will support important global initiatives related to strategic planning, operating rhythms and process improvement along with direct project support for company priorities. 

This role is ideal for a highly organized individual, with logistics experience, excellent communication skills, and the ability to drive cross functional projects through completion with little direction. It’s an exciting opportunity to contribute to company growth and corporate strategy.

What you’ll do:

  • Support the Office of the CRO in channeling/directing focus on key-critical initiatives to unblock Demand teams to achieve organization goals;
  • Work collaboratively with other stakeholders to solve bottlenecks and issues with current processes, prioritize potential opportunities based on impact;
  • Drive development of job tools and communication materials;
  • Work cross-functionally with technology teams, data analytics, operations, tradelane management, and demand teams to scalably identify, validate, and improve today’s challenges ;
  • Lead/Direct key contributors in solving problems via deep data and process gap analysis;
  • Successfully lead critical projects that support global objectives and initiatives without a lot of direction;
  • Be the reliable source of truth for the status of projects and hold people accountable for deliverables;

You should have: 

  • 5+ years experience in logistics business and/or commercial operations, analytics or consulting, roles;
  • BA/BS degree requirements, MBA preferred ;
  • Low ego, growth mindset, high emotional intelligence (EQ), innately curious, resourceful, and always ready to roll up your sleeves to solve the tough problems;
  • Self starter with high level of autonomy and integrity in your work;
  • The ability to think critically and strategically;
  • Experience with change management;
  • A deep conviction that technology will change the way global logistics operates;
  • Innate curiosity to dive deep into ambiguous problems and really understand root causes and key drivers;
  • Ability to develop frameworks to structure problems, think in data systems and simplify the complex;
  • Skills: data analysis, presentation, excellent verbal and written communication, SQL experience preferred; 
  • An interest to take a consultative and data-driven analytical approach to solving complex problems;
  • Strong time management skills with a sense of urgency - proven ability to organize, prioritize, and manage multiple projects with little management, willing to chase work down and love the responsibility of being empowered;

About Flexport:

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. 


Worried about not having any logistics experience? 

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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