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Program Manager - Partner Enablement Offerings

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Team: 

Come join the Training, Alliance-enablement, Certification Organization (TACO), part of the Customer & Partner Group, and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Enablement strategy to together deliver exceptional value to our shared customers. 

The Role: 

The Partner Enablement Program Manager will join the Partner Enablement Offerings team within TACO to help refine, or reimagine, the tools, resources, skills, and knowledge necessary to enable the ServiceNow partner ecosystem. In short, this team provides the right enablement resources at the right time to partners; to help them reduce ramp-up time and sales cycle for quick scaling. In joining the Partner Enablement Offerings team, this person will learn and come to deeply understand existing ServiceNow solutions and sales approaches (both current and upcoming) to provide continuous improvement across all enablement offerings. 

The ideal candidate will have experience working in a software SaaS environment, with an ability to obtain a strong knowledge of our workflow offerings. This role requires a well-rounded individual who has excellent organizational and interpersonal skills, proven experience in stakeholder engagement and management, as well as a proven track record in driving and executing enablement and training programs. Excellent project management, solid facilitation skills and broad execution capabilities will be required. 

A strong ability to drive, collaborate, and manage a wide range of enablement initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.

RESPONSIBILITIES 

Functional Competencies 

  • Develop Partner-first programming that enables partners to be an extension of ServiceNow 
  • Work cross-functionally with other partner-oriented teams across the organization I.e., (Partner Marketing, Partner Solutions and Partner Programs) to ensure a holistic Partner approach 
  • Strong project management skills throughout the project lifecycle (e.g., requirements gathering; stakeholder management and communication; and driving tasks on a timeline to completion) 
  • Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps 
  • Leverage assets from, and partner with, other ServiceNow functions to drive knowledge acquisition and skills development 

Leadership Competencies 

  • Achieving learning through experimentation when tackling new problems 
  • Building trusted relationships and turn conflict into opportunities to collaborate 
  • Is curious and actively seeks new ways to grow and learn 

Core Competencies 

  • Holds self and others accountable to meet commitments 
  • Consistently achieving results even under tough circumstances 
  • See ahead to future possibilities and translate them into breakthrough enablement programs 

  •  

Qualifications

EXPERIENCE REQUIRED 

  • An understanding of what motivates our partner community, our internal stakeholders and our sales organizations 
  • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities 
  • Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization 
  • A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career 
  • Passion for Partners and the ServiceNow Community 
  • Minimum of 5+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners 
  • Bachelor’s degree required; MBA or advanced degree preferred 
  • PMI-PMP certification is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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