Program Manager at Expedia Group

| Bellevue
Sorry, this job was removed at 12:42 p.m. (PST) on Monday, October 28, 2019
Find out who's hiring in Seattle.
See all Project Mgmt jobs in Seattle

Expedia

As a Program Manager, you will play an exciting role in an evolving space where you can make an impact. In this role, you will be a key member within the Continuous Operations (COPS) organization who is primarily responsible for leading business process optimization initiatives. You will also be responsible for leading programs geared towards partners looking to bring on or enhance services supported by Continuous Operations (New Contact Centers, Systems, Telephony, Crisis and Business Resiliency).

What you’ll do:

  • Partner with Expedia Group IT (eIT) & Global Customer Operations (GCO) teams to drive strategic programs by acting as the COPS business optimization teams assigned project focal.
  • Responsible for strategic management & execution of assigned projects/programs.
  • Support the development, implementation & continuous support of the Global Command Centers Analysts training program tools & best practices.
  • Proactively identify process improvement opportunities while partnering with leadership to prioritize and implement improvements.
  • Planning, directing and completing the analysis of business problems to be solved with process and/or technical solutions.
  • Develop and maintain documentation, policies, procedures, and communication materials for programs assigned.
  • Communicate and present to all levels of management as necessary.

Who you are:

  • 5+ years of experience in managing projects or programs.
  • 2+ years of experience in customer support or technology support organizations.
  • Experience working with international or cross-functional teams.
  • Strong customer focus with experience delivering high-demand initiatives in close collaboration with a cross-functional teams and technology partners.
  • Expert in planning, facilitating, and participating in working sessions with multi-functional resources.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Visio, PowerPoint)
  • Experience working with JIRA, Confluence, Trello, Tableau, ServiceNow preferred.
  • Six Sigma, ITIL or other process Improvement methodology certifications or training a plus.
  • Strong interpersonal and communication skills (written, verbal, listening and presenting).
  • Bachelor’s degree in Business Management or equivalent work experience required.

Why Expedia:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-BH2

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

More Jobs at Expedia Group49 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Data + Analytics
new
Seattle
Finance
new
Seattle
Product
new
Seattle
Product
new
Seattle
Marketing
new
Seattle
Marketing
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Project Mgmt
new
Seattle
Finance
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Product
new
Seattle
Project Mgmt
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Developer
new
Bellevue
Developer
new
Seattle
Data + Analytics
new
Seattle
Design + UX
new
Seattle
Product
new
Seattle
Product
new
Seattle
Product
new
Seattle
Product
new
Seattle
Operations
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle