Shiftboard is looking for an experienced Project Manager to successfully drive complex customer implementations and key product initiatives. This is a unique opportunity that will not only deliver on valuable company projects but will serve as a subject matter expert on scheduling for the entire organization.

On a typical day you might….

• Speak with customers like MLB, Netflix, and the Burning Man festival to develop and refine project and product requirements
• Participate in sprint planning meetings to prioritize and scope work for a sprint
• Manage feature and task tradeoff decisions across a customer’s initiative
• Provide Engineering with decision support and the “voice of the customer”
• Write a blog post or whitepaper articulating the challenges of a scheduler
• Administer Customer Advisory Board meetings
• Support the Sales team on a proposal for a new customer rollout in Europe
• Review and approve the results of an engineering sprint
• Partner with Customer Success to brainstorm workflow methodologies and best practices
• Work with Business Development to evaluate a potential partner
• Write a Statement of Work defining a feature to be delivered for a customer’s technical specifications
• Find a clever way to celebrate the team’s success at achieving an important milestone
• Collaborate with a customer to build a more engaged and happy team
• Negotiate with a customer to find a compromise in what we can deliver
• Present to executive leadership regarding a pivotal project status
• Provide a status report on scope, timeline and project to internal and external stakeholders
• Propose a new approach to communicating status with customers

You have….

• A bachelor’s degree
• At least 5 years in project management, technology / SaaS a plus
• Experience scheduling shift-based workers
• The aptitude and appetite to develop an end-to-end understanding of the business. You need to be able to understand the needs of, and influence engineers, marketers, sellers, customer success, and customers.
• Technical chops. You must be able to influence and motivate talented and brilliant engineers.
• Indirect leadership skills. Effectiveness in this role requires you to communicate a vision and drive multiple teams toward execution without direct authority.
• Outstanding written and verbal communication. You are clear, concise, and at times, inspiring.
• Strong presentation and experience in support of technology sales a plus.
• Excellent communication, interpersonal, problem solving and relationship skills.
• Ability to work on multiple tasks and able to prioritize workloads and deliver on deadlines.
• Ability to develop and deliver creative business solutions for complex problems.
• Ability to influence individuals from senior to junior levels of the organization to implement change.
• Excellent project management skills.
• Exceptional attention to detail and solid business writing skills required.
• Must be a self-starter with strong organization skills
• Must be able to work well under the pressure of heavy, time sensitive workload
• Passion for customers and solving their problems
• Experience working in finance operations management would be a bonus.