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Project Manager Rock Star - Scheduler

| Seattle

Shiftboard is looking for an experienced Project Manager to successfully drive complex customer implementations and key product initiatives. This is a unique opportunity that will not only deliver on valuable company projects but will serve as a subject matter expert on scheduling for the entire organization.

On a typical day you might….

  • Speak with customers like MLB, Netflix, and the Burning Man festival to develop and refine project and product requirements
  • Participate in sprint planning meetings to prioritize and scope work for a sprint
  • Manage feature and task tradeoff decisions across a customer’s initiative
  • Provide Engineering with decision support and the “voice of the customer”
  • Write a blog post or whitepaper articulating the challenges of a scheduler
  • Administer Customer Advisory Board meetings
  • Support the Sales team on a proposal for a new customer rollout in Europe
  • Review and approve the results of an engineering sprint
  • Partner with Customer Success to brainstorm workflow methodologies and best practices
  • Work with Business Development to evaluate a potential partner
  • Write a Statement of Work defining a feature to be delivered for a customer’s technical specifications
  • Find a clever way to celebrate the team’s success at achieving an important milestone
  • Collaborate with a customer to build a more engaged and happy team
  • Negotiate with a customer to find a compromise in what we can deliver
  • Present to executive leadership regarding a pivotal project status
  • Provide a status report on scope, timeline and project to internal and external stakeholders
  • Propose a new approach to communicating status with customers

You have….

  • A bachelor’s degree
  • At least 5 years in project management, technology / SaaS a plus
  • Experience scheduling shift-based workers
  • The aptitude and appetite to develop an end-to-end understanding of the business. You need to be able to understand the needs of, and influence engineers, marketers, sellers, customer success, and customers.
  • Technical chops. You must be able to influence and motivate talented and brilliant engineers.
  • Indirect leadership skills. Effectiveness in this role requires you to communicate a vision and drive multiple teams toward execution without direct authority.
  • Outstanding written and verbal communication. You are clear, concise, and at times, inspiring.
  • Strong presentation and experience in support of technology sales a plus.
  • Excellent communication, interpersonal, problem solving and relationship skills.
  • Ability to work on multiple tasks and able to prioritize workloads and deliver on deadlines.
  • Ability to develop and deliver creative business solutions for complex problems.
  • Ability to influence individuals from senior to junior levels of the organization to implement change.
  • Excellent project management skills.
  • Exceptional attention to detail and solid business writing skills required.
  • Must be a self-starter with strong organization skills
  • Must be able to work well under the pressure of heavy, time sensitive workload
  • Passion for customers and solving their problems
  • Experience working in finance operations management would be a bonus.
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