Project Manager

| Bellevue
About Us:
At DreamBox, we believe all children can excel at learning, no matter where they start, where they live, or who they are. Along with district administrators, teachers, principals, and parents, we are dedicated to helping children realize their potential. Yet every child must be challenged, encouraged, and engaged in an individual way.
That’s why we developed our revolutionary Intelligent Adaptive Learning™ technology, and combined it with a rigorous curriculum and an engaging game-like environment, to change the learning paradigm. If you are interested in learning more, take a look at this recent efficacy article published by Business Wire.
About the Role:
At the direction of CS/CX organizational leadership, this position is responsible for managing all aspects of assigned projects in order to continually improve the capabilities of the DreamBox Customer Success and Customer Experience organization. Projects primarily focus on report and tools automation, business process optimization, and initiative implementation. The Project Manager will ensure projects are delivered within the planned schedule, budget, and scope. This role is dynamic in nature, and significant cross team collaboration is required.
What You’ll be Doing:
  • Utilize standard project management methodologies to manage small or medium-sized projects or assist in the management of larger and/or more complex projects
  • Schedule and enlist appropriate resources to meet requirements, schedules, and objectives
  • Manage project scope, time, quality, and budget to meet objectives and deliverables
  • May work with and/or coordinate work with external vendors
  • Create and communicate detailed project plans and coordinate completion, including progress tracking, project reporting and communications
  • Ensures that overall project documentation is completed, including requirements, implementation plans, policies and procedures, issues lists, and project status updates
  • Actively lead risk mitigation management efforts and problem resolution, if/when issues arise
  • Facilitate critical discussions surrounding trade-offs between investment, schedule, and customer benefit
  • Perform other duties as assigned
About You:
  • 4+ years of experience managing small to medium projects with both a business and technical focus
  • Knowledgeable of Salesforce (CRM) and service automation, in addition to experience with SAAS
  • Experience with business process optimization in a customer service/customer experience environment
  • Significant familiarity and experience working within the PMBOK framework
  • PMP/PMI certification a plus
  • K-12 or Ed-Tech industry experience a plus
  • Demonstrated knowledge of key processes and methodologies applicable to project management (PMBOK)
  • Skilled in Microsoft Office suite to include MS Project, Excel, Word, PowerPoint, and Visio
  • Self-directed and independent
  • Adaptable, flexible, organized and detail-oriented
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Superior customer service skills
  • Strong collaboration skills with internal and external stakeholders at all levels of the organization
  • Ability to work through ambiguity in order to provide clarity
  • Must be passionate about customer experience, satisfaction, and quality
  • Demonstrated experience with time management including the ability to prioritize multiple tasks and manage time effectively
  • Ability to work weekends as/if required
  • All prospective employees must pass a background check
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MySQLDatabases

Location

Located in the growing tech scene of DT Bellevue, employees get the best of both worlds with access to metropolitan amenities & PNW scenery.

What are DreamBox Learning Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Last but not least, we have a noble mission of changing the way the world learns that has a strong purpose and leads to a different way of waking up in the morning.

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