Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Position Summary:
Trupanion is seeking a Project & Operations Manager to lead complex cross-functional projects that increase enrolled pets. Project Managers are involved with the full project life-cycle, from project k ickoff and upfront strategy & planning, requirements definition, and solution design, to implementation, testing, launch, and ongoing support. This role will also participate in t he process by which projects are submitted, prioritized and measured; and pro vide progress reports to the Market General Manager and Market Leadership.
The ideal candidate is someone who has knowledge of cross functional teams, is passionate about solving business problems, strives for operational excellence, and thrives in a fast -paced environment. You must be a results-oriented individual who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization and Territory Partners. We're seeking "big picture" problem solvers who can also account for the details and be able to tie projects to strategic initiatives and Market goals.
Candidates for this position have the option to work remotely from anywhere in the US, or out of our Seattle office, depending on their preference.
(Please include a cover letter with your application!)
Key Re sponsibilities Include:

• Manage all aspects of complex, cross-functional projects including participating in project prioritization, communication and execution accountability for business projects.
• Establish work plans with input and consensus from leade rship that define project phases, activities/tasks, dates/duration and resources.
• Support, organize and encourage the multiple team members assigned to your projects in order to execute work plans and deliver high-quality results that satisfy project obje ctives.
• Produce project management documentation, such as project plans/timelines, project requirements and success criteria, meeting materials and presentations, status reports, budget reports, and other project documentation.
• Regularly communicate proj ect status with internal partners, including key accomplishments, next steps, issues/risks/items for management attention, including raising key decisions as required.
• Effectively identify and mitigate/manage project risks and issues.
• Manage project scop e, schedule and resources.

Experience:

• Minimum of 2-3 years of Project Management experience or experience managing multiple priorities and solving business problems.

Skills, Knowledge & Abilities:

• Strong communication and interpersonal skills with proven ability to impact & influence partners.
• Ability to resolve ambiguity and bring teams and business groups into alignment.
• Spot and creatively solve complex, cross-functional operational issues, o ften unique to each project.
• Strong organizational and project management skills with experience managing multiple projects with competing priorities in a calm and efficient manner.
• Self-starter with the ability to build a strong rapport and trust with r esources across multiple functional areas.
• Willingness to learn new software, tools, and methodologies - Sharepoint knowledge is a plus.
• Strong written, verbal and presentation communication skills.

Benefits and Perks:

• Bonus opportunities
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business h ours, free parking, and paid ORCA cards.

About Trupanion:
We're all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We're focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Take a look inside our office and see for yourself: https://www.facebook.com/Trupanion/videos/10155423763702974/
We're more than insurance - we're a tech company too! Learn more about how you can use Trupanion to pay your vet directly here: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion Team DNA:
At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about
Trupanion is an equal opportunity employer and embraces di versity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, pe rform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.