Resource Coordinator

| Seattle
The Role
Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Resource Coordinator to play an integral role in ensuring our projects are well planned, staffed on time and delivered with exceptional operational execution. Your success will be measured by the overall business impact of our coordination and planning for incoming projects, staffing accuracy, visible record-keeping and operational execution.

This position is based in Seattle, will initially report to the VP of Professional Services & Training and is characterized by the following responsibilities:

  • Partner with Sales and Services Sales team to review pipeline and staffing needs
  • Work with PS Practice Directors, Partner Management, and Education Leadership to proactively staff implementation projects
  • Ensure proper documentation of projects from Sales>PS>CS
  • Maintain planning documentation and meeting notes
  • Ensure projects are assigned in system proactively
  • Ensure accuracy of initial project plans
  • Provide access to key legal documentation as needed for larger projects
  • Support staffing of special projects
  • Maintain databases of projects, resources, KPIs
  • May support with contracts as overflow
  • Oversee meeting coordination
  • Manage scheduling systems and other tools that support the staffing of projects
  • May develop dashboards and reports related to project staffing and workflow
  • Work closely with PS and Training leadership to receive feedback on resourcing processes and effectiveness, with a constant improvement mindset

Qualifications

  • Bachelor’s degree or equivalent experience
  • 1-2 years of related experience such as project management, team planning, or organizational roles
  • Experience with planning software such as SFDC, PSA tools, PM tools, and Tableau
  • Strong SaaS business acumen 
  • Demonstrated strategic thinking and while being able to roll up the sleeves
  • Exceptional analytical and process skills
  • Exceptional communication skills and successful history of cross-functional collaboration
  • Flexibility and ability to adjust on the fly to new business demands and changing environments

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

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Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Outreach offers amazing groups such as OWN (Outreach Women's Network), Gals & Sals, and a Diversity & Inclusion committee that offer networking and development opportunities, and host fun events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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