Resource Coordinator at Outreach
This position is based in Seattle, will initially report to the VP of Professional Services & Training and is characterized by the following responsibilities:
- Partner with Sales and Services Sales team to review pipeline and staffing needs
- Work with PS Practice Directors, Partner Management, and Education Leadership to proactively staff implementation projects
- Ensure proper documentation of projects from Sales>PS>CS
- Maintain planning documentation and meeting notes
- Ensure projects are assigned in system proactively
- Ensure accuracy of initial project plans
- Provide access to key legal documentation as needed for larger projects
- Support staffing of special projects
- Maintain databases of projects, resources, KPIs
- May support with contracts as overflow
- Oversee meeting coordination
- Manage scheduling systems and other tools that support the staffing of projects
- May develop dashboards and reports related to project staffing and workflow
- Work closely with PS and Training leadership to receive feedback on resourcing processes and effectiveness, with a constant improvement mindset
Qualifications
- Bachelor’s degree or equivalent experience
- 1-2 years of related experience such as project management, team planning, or organizational roles
- Experience with planning software such as SFDC, PSA tools, PM tools, and Tableau
- Strong SaaS business acumen
- Demonstrated strategic thinking and while being able to roll up the sleeves
- Exceptional analytical and process skills
- Exceptional communication skills and successful history of cross-functional collaboration
- Flexibility and ability to adjust on the fly to new business demands and changing environments