Company Description

Paying the right way, getting paid what you’re worth — it’s complicated, and it matters. Compensation used to be a dark art. Not anymore. PayScale helps employers and their employees understand the right pay for every position and effectively communicate about compensation.

PayScale pioneered the use of crowd-sourced compensation data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in G2 Crowd's 100 Best Software Companies for 2018, based on user reviews.

We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

What We Do: The implementation team at PayScale is part of the Customer Success organization. We serve as the first point of contact for newly signed or upgrading clients, establishing client sites, providing access, and helping them navigate the successful set up and population of their PayScale product of choice. We lead one-on-one product implementations in partnership with the client, Customer Success Managers, and Product Support as well as collaborate with the broader product implementation group to ensure timely implementation and drive early product value for new customers. 

What You Do: The Sr. Implementation Manager is the primary contact in the onboarding of new clients. This includes helping the client navigate the implementation experience and owning the coordination of efforts across all teams, assuming a leadership role for client facing activities. They interact with multiple clients via scheduled meetings with defined agendas, ad hoc meetings to address time sensitive, unanticipated, or urgent client needs or concerns, via emails, and via the close partnership between implementation, product support and client success teams. The Sr. Implementation Manager serves as a SME on products supported. Proactively identifies the need for, creates, designs and executes enhancements to processes serving in a project manager/ leadership role on the initiative in both intra and cross departmental initiatives. 

Day-in-the-Life: As a Sr. Implementation Manager, a typical day may include the following…

• Acting as the primary internal and external contact for new clients via meetings and email.
• Demonstrate system functionality throughout the course of the implementation process.
• Establish MarketPay and other PayScale product sites that align with the usage needs of assigned clients.
• Educate and develop team members assigned to implementation projects.
• Work closely with Product Support team members to report & follow through on product support requests and bugs throughout implementation.
• Address any concerns and refer out of scope requests to the appropriate person(s) within PayScale.
• Lay the groundwork for a positive long-term relationship with clients.
• Establish relationships and ensure open communication channels across multiple functions.
• Lead by example displaying a service first attitude to internal / external clients.
• Participate in sales pipeline and resource planning.
• Liaise with senior management and others as necessary, within the account management structure.

First Year in Role: 

• Month 3: Completed all orientation as well as training activities for at least one PayScale product and begin leading client facing interactions.
• Month 6: The ability to independently run implementations on PayScale product supported for clients with increased complexity or scope. Be able to autonomously trouble shoot most challenges and be familiar with resources to allow self-sufficiency in raising or pursuing resolution as appropriate. 
• Month 12: Have subject matter authority knowledge on the implementation of initial product assigned and be able to independently manage implementations for the most complex clients. Be cross training on implementing additional PayScale product offerings. 

Qualifications

Experience:

• Bachelor’s degree and at least 5 years of experience in survey analysis, compensation program management and/or compensation systems required. 
• Experience in a customer facing role in a SaaS product organization required
• Experience in product support, implementation, or project coordination required
• Experience with Salesforce or similar CRM desired
• Experience with the MarketPay tool as anend-user is highly desirable

Skills:

• Ability to run full cycle implementation projects
• Proven project management skills.
• Ability to lead client meetings with confidence and have a keen understanding of compensation practices and how they can be incorporated into PayScale product offerings.
• Ability to work successfully, independently, and take ownership of problem solving
• The highest ethical standards needed to protect the confidentiality of client and survey publisher data.
• Strong communication skills (both verbal and written), and a commitment to accuracy, reliability, attention to detail, and client service.
• You are a self-starter, show success in proactive learning, and be self-managing.

Tools:

• Salesforce or similar CRM
• High level of expertise utilizing PC/Web applications, particularly Excel and Word. 
• Deep understanding of relational databases
• Previous experience with compensation management software is a plus

Meet Your Manager: 

Prior to PayScale, I was a compensation professional and then moved into the tech arena with a HR tech start up and never left the SaaS space. As a manager, I start with an assumption of positive intent for all involved. I believe those on my team are professionals and strive to give them the space and support to drive their own success. My favorite thing about PayScale is the people I work with!

Additional Information

Benefits & Perks – The Highlights:

• Flexible Paid Time Off policy
• 10 paid holidays 
• Amazing Medical/Vision/Dental/Prescription coverage: 100% company-paid premiums for employees; 50% for eligible partners and dependents
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Competitive Maternity and Paternity Leave, and onsite Mother’s Room
• 401k which vests immediately, complete with company match
• Onsite bike storage, lockers, showers, and clothes dryer
• Ergo friendly chairs and sitting-standing desks
• Company-hosted happy hours every Friday afternoon
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)

Equal Opportunity Employer: PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.