Senior Manager, Enablement Change Management at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job Description
The Senior Manager, Enablement Change Management is responsible for developing and executing the global change management strategy for enablement programs and offerings. This includes implementation of change management strategies to support the organization’s strategies and growth.
In addition, the Senior Manager is responsible for program management, stakeholder management, and partnership on strategic communications. This role will also work to establish and continually improve the change management program and offerings to support enablement efforts and ensure change is appropriately assessed and managed for our selling roles and across the Sales Operations team.
The role supports operational efficiency and effectiveness – partnering with the Enablement leaders and cross-functional groups to deliver programs and projects that enable us to operate as a cohesive, integrated team. This role reports to the Director of Enablement Communications and Change Management.
This individual should have exceptional interpersonal skills, program and project management skills, and the ability to juggle multiple projects, work comfortably with leadership, and collaborate strongly with change managers and communications.
Specific duties and responsibilities will be:
Develop and lead change strategies for key enablement and sales initiatives.
Establish best practices for enablement change management.
Drive key initiatives for Enablement. These include change management assessments and cross-enablement processes and programs. Requires defining and leading through influence cross-functional teams.
Specific Change Management functions: Provide strategic change management counsel on internal initiatives. This includes:
- Working with cross-functional teams (operations, sales) at the outset of change programs to enable understanding and effective use of change tools to drive successful employee adoption and engagement and achieve business goals
- Create supporting communications materials (FAQs, talking points, etc.) to help align leadership messaging
- Work with key stakeholders throughout ServiceNow to understand change implications and communications needs
- Drive change management best practices
- Create a comprehensive “snapshot” of change initiatives, relation to one another, business relevance, and field employee (sellers) impact
- Create messaging to support leaders and to engage employees
- Align across Enablement and Sales Operations on Change Management requirements and priorities and do a gap analysis on requirements.
This person should have experience in both large, sophisticated tech company environments as well as small high growth companies. Candidate must have 10+ years of change management, project management, and enablement experience in operational and program roles. Experience driving organizational change and development. Must have experience building global plans to support business priorities. Ability to translate sales objectives into enablement goals and plans.
Change management experience in the context of sales and sales operations.
Demonstrated ability to collaborate with teams while maintaining focus on outcomes and/or removing barriers. Ability to work with senior management, peers and key stakeholders across multiple organizations, geographic regions and/or cultures.
The successful candidate will also demonstrate exceptional collaboration and communication skills. Will be detail-oriented, results-driven, cross-functional managerial, organizational and exceptional project management skills. Strong in PowerPoint and excel helpful.
Knowledge of the enterprise software market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful.
- Bachelor’s degree (BS/BA) Required
- MBA Preferred
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
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