Senior Manager, Payment Strategic Partnerships at Expedia Group

| Bellevue
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Expedia

The Senior Manager, Payment Strategic Partnerships will play a significant role in the Expedia Global Payments (EGP) organization at Expedia Inc. EGP is responsible for enabling $70 Billion customer and supplier payment services for a portfolio of global online travel brands under Expedia Inc. These brands include globally well-known online travel brands such as Expedia, Hotels.com, Homeaway, Orbitz, Egencia, Expedia Affiliate Network, Orbitz, and Hotwire. Expedia Inc. is a 2013 Bloomberg Businessweek 50 list company, an annual ranking of S&P 500 companies with the best recent performance and outlook for the future. Expedia Inc. brings travel, technology together through a collaborative culture, it is ranked as one of the best places to work for 2016 in United States.


The Senior Manager, Payments Strategic Partnerships will be responsible for the Performance of a portfolio of payment partners and vendors. As a critical member of the strategic Partnership/vendor management team in EGP, the Senior Manager will be driving the following areas for the assigned vendors or partners. This role will report directly to the Senior Director, Payment Strategic Partnerships at EGP. 

1. Payment Industry Intelligence, Innovations and Trends- stay abreast of commercial, regulatory and innovative trends in the payment industry, ensure our payment business is benefitted from our partners’ expertise, capabilities and innovations

2. Strategic Alignment with External Partners/vendors- Drive strategic alignment between payment vendors/partners and Expedia Inc. teams including marketing, advertisement, banking, legal and EGP products. Serve as Expedia Inc’ go-to person for the payment vendors and partners to ensure holistic engagement at the enterprise level. 

3. Define and Execute Partners/vendors Strategy- Define and execute partner/vendor strategy at region, payment method and payment method levels, align partner/vendor strategy roadmap behind EGP goals and priorities, partner with vendors to ensure high-quality, timely delivery of prioritized initiatives

4. Maximize Partner/vendor Performance– Increase partner/vendor performance while maximizing financial benefits for Expedia Inc. through:

  • Transparent and effective business reviews including QBRs and weekly calls
  • Conduct partner/vendor benchmarking, RFI, RFP or similar kind
  • Perform contract negotiations and monitor contract performance
  • Executive-level escalations and resolution for partner/vendor issues that have massive impact
  • Establish KPIs to constantly identify opportunities to optimize partner/vendor performance

A successful candidate will:

  • Passion for Results: Maintain high standards for the individual, team, and organizational accomplishment; tenaciously work to meet or exceed challenging goals; derive satisfaction from goal achievement and continuous improvement.
  • Communication and Influence Skills: Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that captures and holds others’ attention. Create and execute influencing strategies that persuade key stakeholders to take action towards advancing shared interests and business goals. Balance results with relationship.
  • Analytical Skills: Secure and compare information from multiple sources to identify core issues; commit to an action plan after weighing alternative solutions against decision criteria; proactively and quickly make sense of complex issues; respond effectively to complex and ambiguous situations.
  • Business Acumen: Demonstrate a keen understanding of basic business operations and the organizational levers (systems, processes, departments, functions) that drive profitable growth; draw from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation.
  • Decision making: Use a factual approach to decision-making by systematically collecting valid and reliable data. Rely on the data rather than on emotions. Have the backbone to disagree and commit to the decisions towards better business outcomes.

Ideal experience:

  •  2~3 years’ experience in strategic partner or vendor management, with a track record of turning around partner relationships to drive significant results
  •  2~3 years of experience in independently negotiating contracts, preferably in an ecommerce or IT services environment
  •  Payment or travel industry knowledge and execution experience, understand economic drivers of each players in the industry value chain
  •  Expertise in one of the following areas would be a strong plus: B-to-B payments, Supplier Payments, Virtual Credit Cards, B-to-B or C-to-B Disbursement

Relocation (Y/N): Y

*LI-LD1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
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Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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