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Senior Program Manager, Carrier Lifecycle and Experience

| Seattle
Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers the world’s largest companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward!
Founded in 2015, Convoy is backed by this century’s leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, Google, and others.
About You:
You are an experienced lifecycle manager who is ready to apply their skills to a new challenge. You will be a crucial member of our Carrier Strategy and Operations team, focused on Carrier Engagement, and working closely across many teams, including product, marketing, and design to design an industry leading carrier experience. You will drive engagement of our existing carrier community (truck driving companies) and help them grow the share of their business run through Convoy. You will drive the growth of carrier engagement campaigns to help build supply where Convoy needs it the most, engage and educate our existing carriers, and work to bring carriers back onto the app. You will be the voice of our existing carriers, ensuring the right product fit to fuel growth of our carrier base. You’re not afraid to roll up your sleeves to get things done in a fast-paced, ever-changing environment.

You will take responsibility of:

  • Create and optimize the end-to-end carrier lifecycle experience
  • You will direct the success of your programs and lifecycle migration, as well as report on the results across many stakeholders and with leadership
  • Work closely with the marketing, product, incentive, and loyalty teams to drive a pipeline of experiments, improvements and programs to drive carrier engagement
  • Dive deep into the data, as well as being the voice for carriers, to deliver industry leading carrier experiences
  • Develop, measure and drive KPIs to measure lifecycle progression and success of programs and campaigns.
  • Identify patterns and insights that can shape the direction and priorities for the business
  • Create written documentation to communicate experiments and program success with the rest of the team, company, and senior leadership
  • Initiate and take on ownership of new programs in the future (we’re a startup and our strategy is growing quickly!)

You will have the following experience:

  • At least 5+ years of experience in a lifecycle, analyst, or product role
  • Startup, tech, or freight brokerage experience a plus
  • Embodiment of Convoy’s company values
  • Self-motivated; willing to be proactive and take initiative on open-ended projects with little oversight
  • Data driver, experienced with SQL. You are able to shape and understand the data, find key insights, and run experiments. You will also work with our business analyst to dive deep. Past experience building data models like customer lifetime value.
  • Bachelor’s degree, MBA preferred
  • Collaborative approach and positive attitude. We’re a tight-knit team!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypeScript Languages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Amazon SageMakerFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AdobeXDDesign
    • ZeplinDesign
    • TrelloManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • IterableEmail
    • MarketoLead Gen
    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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