Expedia

Senior Program Manager, Content Systems & Programs

Expedia is seeking an experienced senior program manager to join the Knowledge Management (KM) team in our Travel Partners Group! This individual will help lead content management system (CMS) strategy, support self-service content experiences, and lead strategic projects that enable the team to move the needle on our content metrics. The person will lead projects and collaborate as part of a team of content program managers.

What you’ll do:

• Lead multi-phased projects to promote the team’s CMS strategy, including developing requirements, coordinating content migrations, and providing strategic direction to the KM team and others

• Drive improvements to internal knowledge content discoverability and content performance with strategic programs and tool investments

• Develop and implement priorities to ensure the right work is delivered at the right time to support partners, business priorities, and team goals

• Follow standard project management, continuous improvement methodologies, program management practices, and principles in scoping, managing, and implementing programs and projects

• Collaborate in a matrixed environment, making space for all voices to be heard and considered

• Develop scalable frameworks for ongoing content quality and customer experience initiatives, such as content audits

• Evangelize the role of content at Expedia and the KM team’s mission and vision!

Who you are:

• Experience in product or program management in technology building and continuously improving user experiences across front-end and back-end systems

• Outstanding ability to simplify processes to be more user-centric; ability to prioritize, handle constraints, and make tradeoffs when running projects and programs

• Strong business insight and judgment to navigate ambiguity and lead through change in a fast-paced environment with written and oral communication skills

• Proficient in analyzing content metrics, reaching data-based conclusions, and taking appropriate actions

• Experience working with enterprise content management is preferred

• Background in scripting and automation is preferred

• Experience working in a globally distributed organization is preferred

• Experience in the travel industry is preferred

Why join us: 

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.   

Whether you're applying to work in engineering or customer support, marketing, or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® Cruise® and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.