Senior Program Manager, Demand Enablement

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Help us grow our People Development team at Flexport.The opportunity:

The mission of the Global Enablement team is to align people, processes and technology to deliver scalable training and tools to improve the way Flexport serves its customers. We lead complex, cross-functional initiatives to improve operational productivity, realize revenue opportunities, drive talent development and further establish Flexport as the most trusted source for global supply chains.

We’re looking for a highly capable Program Manager to lead complex, cross-functional initiatives focused on enabling and empowering our people to perform at their highest levels. This person will drive strategic, operational and tactical efforts of business critical projects across the world.

This role is ideal for a highly organized individual with excellent communication skills, experience tracking both technical and non-technical projects, and a desire to grow as a business leader. This role is an exciting opportunity to contribute to the corporate strategy and help shape and define the roadmap for the coming years.

You will:

  • Lead key company-wide training, projects and initiatives from planning to delivery. 
  • Gather, track, and organize requirements from multiple, cross-functional teams.
  • Support a data-driven development strategy focused on standardized metrics and evaluation processes across all development programs and tools.
  • Collect and analyze qualitative and quantitative data to determine programs’ effectiveness. Develop recommendations for continuous improvement. 
  • Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes.
  • Lead in development of new hire onboarding programs, customized career pathing, role transition plans, talent strategy maps, and strategic workforce planning. 
  • Lead in development & execution of enablement programs, designed to support & optimize the effectiveness of our client-facing teams
  • Build strong relationships with senior leaders across Flexport.
  • Partner with the company and Impact Team to vet development needs and enable comprehensive development strategies for our Flexporters.

You should have:

  • 2-5 years of demonstrated experience leading complex, global programs and processes
  • A passion for project management and organization
  • Excitement about digital training, learning and people development
  • Passionate about inclusion and equity and work to ensure all employees have opportunities to develop to their full potential.
  • The ability to think critically and strategically
  • An interest to take a consultative and data-driven analytical approach to solving complex problems
  • Strong time management skills with a sense of urgency - proven ability to organize, prioritize, and manage multiple projects
  • A knack for collaboration and relationship building, with global stakeholders at all levels 
  • Exceptional written and verbal communication skills with strong executive presence; you are skilled in packaging and presenting complex analysis and recommendations clearly
  • Strong spreadsheet, slide and narrative building skills
  • Certifications in program, project and supply chain management tools is a plus
  • A deep knowledge of Flexport’s core business is a plus
  • Willingness to roll up sleeves to get things done
  • A passion for learning, with energy and enthusiasm to motivate and engage others

About Flexport:  

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?  

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.


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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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