Senior Technical Program Manager, Developer Tooling & Shared Services (DTSS) at Outreach

| Seattle
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Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The Dev Tooling and Shared Services (DTSS) squad has the broad and unique charter to, “make the engineering organization more efficient through tooling, services, and processes.” The mission for this TPM is enablement of that charter, becoming one with the squad’s “customers”--developers at Outreach--and driving execution and measurement of initiatives to support them. This includes individual successes (gathering requirements, understanding pain points, bug triage, execution of squad efforts) and collective cross-organizational successes (measurement, benchmarking and coordination of developer velocity, supporting service maturity, cross-team initiatives, and technology adoption). Every step of the way, the mission of the TPM is to help the squad be successful - whether that’s keeping them on track, driving prioritization, helping them frame up an issue, or asking tough questions. 

Daily Adventures Include

  • Define and maintain the DTSS roadmap by working collaboratively with engineering and stakeholders across the development organization. This includes taking on ownership and reporting for the squad’s monthly, quarterly, annual and long-term planning cadence. 
  • Define and measure key metrics for engineering velocity across Outreach. Understand their drivers and recommend specific actions for maintaining and improving ongoing developer success. 
  • Take ownership of driving service maturity efforts, including driving progress and regular reporting of Bootstrap versions, OpsLevel tiers (getting all services to Gold+), and other hygiene and maintenance tasks as they emerge. 
  • Take ownership of the central, high-level, central plan for data decomposition out of the Flagship Monolith. Ensure teams decomposing their services are unblocked to use Smart Store and other required shared components, drive sequencing and prioritization for services, and report on status.
  • Deliver Product Requirements for each of the DTSS squad’s initiatives, gathering related requirements from across the organization, prioritizing them, and synthesizing into contents digestible by engineering for creating design documents.
  • Ensure DTSS squad delivers predictable work on-time with clear ownership and reporting

Requirements

  • 6+ years of experience building great products, including responsibilities for driving prioritization, trade-offs, and timelines
  • High intellectual horsepower, deeply analytical, high EQ, curious, process oriented. Knows the art (evangelism, developer support) and science (planning and execution) of technical program management
  • Strong people skills; can get teams excited about adopting new platforms
  • Strong technical aptitude; experience collecting detailed technical requirements and driving technical strategy for complex software projects
  • Ability to define long-term strategic planning, and drive impact on short-term product goals
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
  • Deep understanding of customer needs (both internal and external), and strong motivation to tackle their problems.
  • Demonstrated technical proficiency and effectiveness working closely with engineers
  • Strong skills around cross-functional collaboration, influence, and communication
  • Strong analytical abilities and prior experience with building business cases, data analysis, and problem-solving
  • Excellent communication skills; comfortable presenting at all levels of an organization, able to craft a narrative, skilled at tailoring a message for different audiences

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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