Job Category

Products and Technology

Job Details

Team and role overview
Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs oversee programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

About You

• Love to wear multiple hats.
• Leap tall buildings in a single bound, bringing the whole team with you.
• Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.
• Highly functional in a dynamic, energizing environment.
• Comfortable bending between the tactical and strategic.
• Top-notch executive presence and communications superstar.

Top Reasons to Join Our Team

• Thrive in a culture of ownership, delivery, and innovation.
• Drive the end-to-end delivery of world-class technology solutions.
• Be a catalyst for change in the realm of World-Class Technology and Products.
• Enjoy a hyper-transparent flow of information, conversation, and ideas.
• Innovate and invent the future of Agile and Social program management.

PLEASE FIND OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES BELOW.

Your Impact

• Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment.
• Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.
• Drive Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).
• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).
• Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).
• Create a collaborative environment that fosters creativity, innovation, and learning.
• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

• 6-10 years (Senior TPM)/10-15+ years (Director) of enterprise software/technical program or engineering management experience at an enterprise technology company.
• 6+ years of solution management experience for software or SaaS experience.
• 3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.
• Experience with Portfolio Management.
• Ability to master technical subjects and technologies relevant to the program.
• Strong organizational, project management, analysis, and communication skills.
• Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.
• Ability to successfully partner with all functions across the entire company.
• Bachelor’s degree or equivalent work experience.

Preferred Requirements

• Comfortable bending between the tactical and strategic.
• Ability to manage/juggle multiple priorities without loss of efficiency.
• A service oriented minded person who "Thinks Customer."

OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES

Senior Technical Program Management, Industries Cloud - San Francisco, CA
The Senior Technical Program Manager for our in Industries Cloud will be responsible for leading cross-functional and technical efforts in support of the Industries cloud's release cadence. This person will interface with the senior leadership of the Industries Cloud on a regular basis and will liaise with key cloud stakeholders to ensure the timely completion of program deliverables and mitigation of risks. This role will entail leading and contributing to various initiatives in the Industries Cloud, specifically around the Health and Financial Services Clouds, providing thought leadership and support to other program managers in the Industries Cloud. This is an individual contributor role.

Director, Technical Program Management, Lightning UI Services & Platform - San Francisco, CA
The Director of Technical Program Manager for the Lightning UI Services & Platform will drive operational efficiencies and key strategic initiatives covering Lighting Customization, Lightning Web Stack and Lightning Bridge. UI Services & Platform revolutionizes the way internal and external customers build, customize and interact with CRM applications on both desktop and mobile, empowering all our users to transform their businesses faster and more easily. We deliver the most trusted, enterprise-grade platform with capabilities that enable non-technical people and professional developers to work seamlessly together to build rich application experiences. Success in the role will include partnering with cross-functional stakeholders while being able to negotiate a complex technical landscape in concert with an ambitious product roadmap. This is an individual contributor role.

Director, Technical Program Management, AppExchange Cloud - San Francisco, CA
Over the next 3-5 years, we will be growing our AppExchange Cloud to a $2B business serving up to 10,000 solutions to 10 million Trailblazers. The Director of Technical Program Management for our AppExchange Cloud will drive the evolution of the AppExchange from a website to an algorithm that powers the front door of Salesforce through our Customer 360 Platform. Our Platform will bring the best of the Salesforce Ecosystem to all our Trailblazers wherever they are in their journey across every cloud, country, and industry. Our AppExchange will also help customers and partners stabilize, normalize, and accelerate through COVID-19. The Director will help lead our initiatives to listen with intention to our community and commit to sustained action to build a more equal, equitable, and just world, starting with our team and ISV ecosystem. This is an individual contributor role.

Senior TPM/Director, Technical Program Management, Salesforce Maps - Atlanta, GA
The Senior TPM/Director of Technical Program Management for Salesforce Maps will be responsible for leading strategic cross-functional and operational programs supporting the Maps release cadence. This person will partner with Maps senior leadership to drive the strategy of these programs, as well as planning, organizing, and collaborating with teams to execute the vision and drive operational excellence. This role will entail leading and contributing to various initiatives in Maps. This is an individual contributor role.

Senior TPM/Director, Technical Program Management, Trailhead - San Francisco, CA
The Senior TPM/Director of Technical Program Manager for Trailhead will drive key strategic and new product introduction (NPI) initiatives in-line with Trailhead's vision of helping Trailblazers learn in demand skills, earn resume-worthy credentials, and connect to opportunities. The role will include managing multiple programs at once while also leading efforts aimed at improving operational efficiencies in an organization known for its nimbleness. Success in the role will include partnering with cross-functional stakeholders and executives, while being able to negotiate a complex technical landscape in concert with an ambitious and broad product roadmap. This is an individual contributor role.

Senior TPM/Director, Technical Program Manager. Salesforce Platform - San Francisco, CA
The Senior TPM/Director of Technical Program Manager for Salesforce Platform, which is our next generation server-less runtime, in addition to providing support for Heroku and Platform as we unify core and external microservices to support the next generation of the Salesforce Platform. This person will partner with our Leadership team to drive the Salesforce Platform strategy, in addition to helping to plan, organize, and work with teams to help execute the vision for our key ISV and Partner initiatives. This manager will also represent the Salesforce Functions' release planning, priorities, and business requirements to groups throughout the organization. This is an individual contributor role.

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