Service Delivery Coordinator at ExtraHop

| Seattle
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We’re growing fast and we’re looking for people who love to build things: products, companies, markets, and their careers! Think you have what it takes to work on one of the best teams in the industry? Read on.

Duties and Responsibilities

ExtraHop’s Solutions Architecture team focuses on successful outcomes for our clients rather than racking up billable hours. As a Service Delivery Coordinator for this team, you will play a critical role in accomplishing these goals.  

  • Work with Training and Sales teams to coordinate scheduling of short-term training engagements.
  • Work closely with Solutions Architects and clients to schedule appropriate resources based on project requirements and availability.
  • Generate recurring project status reports for Accounting and upper management.
  • Ability to work with people at all levels of an organization, including different client personalities.
  • Detail oriented and process driven, with strong administrative skills.
  • Run project kickoffs and generate meeting notes.
  • Ability to learn new tools and adapt new concepts as necessary.

Required Qualifications and Experience

We’re looking for a Service Delivery Coordinator who can help us grow to the next level as a company. As a starting point for this position, you’ll need the following background:

  • Associate’s degree or equivalent experience in Business or Information Technology
  • Minimum of 1-3 years experience with Project Coordination
  • Basic knowledge of Information Technology networking principles and application protocols
  • Intermediate level skills with Microsoft Excel, must be familiar with formulas
  • Ability to multitask in a fast-paced environment
  • Excellent written communication skills
  • Experience with or knowledge of Accounting and Billing is a plus

About ExtraHop

At ExtraHop, we create great products because we give talented employees the freedom to be intellectually curious and creative. We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we’re all in this together and that work is an important part of life so it should be fun. A sense of humor is required here, seriously!

We are the global leader in real-time wire data analytics, a novel approach to IT Operational Analytics. Our market opportunity is greater than $15B and our solutions span all industries. Pretty neat, huh? If you want to join a fun team that produces award-winning products that provide tremendous business value and delight customers, then ExtraHop is the company for you!

Founded by engineers, ExtraHop is a Seattle-based technology company that delivers elegant solutions for the tech industry’s most challenging problems. 

As a privately-held, fast-growing technology leader in the $20B IT operations management space, ExtraHop is positioned to be the next great IT analytics and network security company. We are known as innovators who take a smart, creative approach to solving problems. Our ExtraHop team and product line have received many awards, including wins in multiple categories of Best of Interop, a Gold Medal prize in Puget Sound Business Journal’s annual list of Washington’s Best Workplaces, and several Gold Stevie American Business Awards.

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AsanaManagement
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

ExtraHop is located in the heart of downtown Seattle, with easy access to transportation, restaurants, retail, entertainment and stunning views.

An Insider's view of ExtraHop

How does your team reward individual success?

To us, success means not only accomplishments but also learning. We widely proclaim mistakes we've made and how to avoid them, & celebrate the large ones with a trophy we’ve all proudly displayed on our desk at one time or another. Innovation and creativity - two things we hold in high regard at ExtraHop - are stifled in environments based on fear.

Bri Hatch

IT

What projects are you most excited about?

We have such an amazing opportunity right now in the security market. Everyday I am challenged and excited about the solutions we are able to offer our customers to detect breaches having the best visibility to their network, or cloud environment to know what is going on.

Shwetha

R&D

How has your career grown since starting at the company?

I started here 7 years ago, as a department of 1. Now I lead 2 functions and have grown the team exponentially, including global expansions. This was possible because we have leaders that believe in us and are willing to coach and mentor us. I have learned from the best and try to offer that to my team every day.

Beth

Accounting

What are ExtraHop Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees A parking subsidy.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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