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Service Operations Program Manager - Engineering Services

| Seattle

About Qualtrics

Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. 9,000+ enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Whether you are building voice of customer, employee engagement, or market research programs, you can do it all on Qualtrics. We are doing just that for many of the world’s most forward-thinking brands including: HP, Wells Fargo, JetBlue, and Marriott International.

Description:

As the Technical Program Manager for our engineering services team, you will be responsible for providing programmatic insight and support for strategic initiatives across the Engineering Services group. You will define, track and drive efforts across customer solutions, internal platforms, and new technology initiatives. You will be the partner to each of our key stakeholder teams, and directly consult with leaders across business (client services, professional services, sales and support), finance, and engineering on key strategic initiatives.

You will gather data, analyze, and present fact-driven insight on how the business needs are being met, including cost, time, and workforce organization implications. As new technology initiatives such as our developer platform evolve, you will partner with sales, marketing, engineering, support, and other functions to define how we market and sell, prioritize customer and partner needs, and balance external 3rd party developers (and ecosystem) with internal Qualtrics party efforts.

Experience

  • Bachelor's degree or higher in Computer Science or related technical field
  • 5+ years of technical program/project/product management experience
  • Experience managing and successfully delivering large scale software development projects
  • Experience leading cross-functional teams to deliver projects with multiple dependencies and constraints
  • Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executive staff
  • Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
  • Has relentlessly high standards (is never satisfied with the status quo)
  • Is able to dive deep and is never out of touch with the details of the business
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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