Oh Snap!
This job is no longer active - but you can still view the details below.

Shipper Implementation Coordinator

| Seattle
Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers the world's largest companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward!
Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.
About you:
You are eager to get your foot in the door at a fast-paced, rapidly growing startup. Working within our Business Operations & Sales Strategy team, the Shipper Implementation Coordinator is responsible for successfully setting up new shippers on the Convoy platform to ensure flawless operational execution. You’ll do this by ensuring we understand shipper needs, operational nuances, and areas of risk. You’ll also be tasked with developing operational processes to ensure we deliver on new shipper service level expectations. You will need to demonstrate superior communication skills by working across several teams within Convoy as well as externally facing with shippers.
As the company grows, implementation is increasingly essential to ensuring our shippers receive world-class service. It starts with you!

Role & Responsibilities:

  • Manage the commercial shipper priority launch pipeline
  • Collaborate with Sales and Account Management teams to ensure cross-team transparency
  • Participate in operational launch calls for all new shippers
  • Schedule and lead facility specific onboarding calls to uncover key operational information
  • Schedule and lead new shipper account reviews on a regular cadence
  • Drive innovation by identifying process improvements throughout the process
  • Assist with implementation tasks required for all shippers (profile creation, email setup, etc.)
  • Develop and iterate on operational procedure documents to provide clear account execution guidance for the Customer Operations teams
  • Complete internal reporting to keep teams up to speed on new account performance
  • Leave customers feeling delighted after every interaction

Desired Skills and Experience:

  • Bachelor's degree in Business, Sales, Marketing or related field
  • 2+ years professional/business experience
  • Superior organizational and time management skills; Ability to prioritize workload and manage multiple projects and tasks
  • Strong communication and keen attention to detail
  • Experience working with sales teams in high growth environments a plus
  • Prior experience in transportation customer operations a plus
  • An obsession with client happiness. You succeed when they succeed
  • Strategic thinking and ground floor execution
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
  • Strong understanding of Convoy systems perferred

Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypeScript Languages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Amazon SageMakerFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AdobeXDDesign
    • ZeplinDesign
    • TrelloManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • IterableEmail
    • MarketoLead Gen
    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
More Jobs at Convoy64 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Marketing
new
Seattle
Marketing
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Design + UX
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Sales
new
Seattle
Project Mgmt
new
Seattle
Operations
new
Seattle
Finance
new
Seattle
Project Mgmt
new
Seattle
Design + UX
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Design + UX
new
Seattle
Finance
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
HR
new
Seattle
Sales
new
Seattle
Data + Analytics
new
Seattle
Marketing
new
Seattle
Developer
new
Seattle
Finance
new
Seattle
Finance
new
Seattle