Who we are:

Rover.com connects pet parents with the world’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.

Our global headquarters are in Seattle, Washington in the United States, working closely with our teams in Spokane, Berlin, London, and Barcelona. We have a track record of being recognized as a great place to work, having been named among Seattle's 'Best Places to Work' in Seattle Business Magazine and the Puget Sound Business Journal for three years running. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. Our pioneering approach to people and pups alike landed us on the list of GeekWire’s Next Tech Titan in 2019 and the World's Most Innovative Companies in 2018 by Fast Company. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.

Who we're looking for: 

We’re hiring a part-time dynamic Operations Specialist to join our team to support the operations Special Initiatives team. This person will be focusing on the day-to-day operations of the RoverGO program, which is dedicated to identifying, onboarding and sustaining highly engaged sitters within the Rover platform. The right person for this role will be excited by the opportunity to onboard a selected group of pet sitters to develop their website presence, in order to become to become highly trusted pet care providers to the owners who use their services. 

Your Responsibilities

• Working 20 hours per week in Rover offices
• Answer and prioritize incoming contacts about our program
• Provide personalized customer support to pet owners and pet care providers
• Manage customer feedback and work as a team to prioritize improvements
• Own managing sitter leads to closure: screening, profile building, and sitter training.
• Independently manage execution of projects scoped to impact team objectives.
• Meet and exceed daily and monthly sitter performance goals for the RoverGO program.

Your Qualifications

• Experience with Zendesk, Talkdesk, or similar customer management tools
• Create an exceptional, personal service experience for customers
• Demonstrate outstanding attention to detail, ownership, and follow-through
• Operate under tight timelines, successfully balancing professionalism with expediency
• 1-2 years experience in customer support or operations.
• Bachelor’s degree or equivalent experience

Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.