Sr. Commercial Payment Partnerships Manager at Expedia Group

| Bellevue
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Expedia

The Senior Payment Partnerships Manager will play a meaningful role in providing payments solutions for the travel market. Expedia Group is responsible for enabling $90 Billion of customer and supplier payment services for a portfolio of global online travel brands under Expedia Group. To date our transactional capabilities are clearly leading the travel industry. And while our technology and products have initially been built to power some of the industry’s leading brands, their ambitious strengths represent a compelling opportunity to broaden Expedia Group’s reach in the ecosystem of travel providers. Join a nimble and mighty team at the forefront of travel plus payments technology development and experience this transformational journey.

This position will be responsible for the third-party vendor solution innovation and implementation planning coupled with contractual relationship and performance management of a collection of payment partners for pay-in and pay-out services of commercial payments. As a key member of the eCommerce Platform (eCP) Commercial Products group, your role will be critical to identifying opportunities to use payments to power the $2T travel industry. You will work collaboratively across Product, Technology, Operations, Legal, Compliance, Controllership and Expedia Group Channel Partners to ensure compliant eCommerce capability readiness powered by global payment solution providers. This role will report to the Director of Payments Strategic Partnerships.

WHAT YOU WILL DO

Payment Industry Intelligence, Innovations and Trends

  • Stay abreast of commercial, regulatory and innovative trends in the payment industry on a global front. 
  • Through close collaboration with the core Partner Management team, ensure our commercial payments business is benefitted from our partners’ expertise, capabilities and innovations.
     

Strategic Alignment with External Partners and Functional Authorities

  • Drive strategic direction of commercialized payment solutions with the partner community through functional alignment with Expedia Group teams including Partner Management, Product Development and Operations, Treasury, Tax and Accounting as well as Legal, Privacy and Security Compliance Controllership. 
  • Serve as Expedia Group’s payments platform go-to-person for the commercial payments ecosystem of partners while in full alignment with the Partner Management team to ensure consistent enterprise level partner engagement model.
     

Define and Execute Partner Strategy

  • Drive solution strategy on payment commercialization at region, processor, and payment method levels.
  • Execute partner roadmap aligned with eCP’s commercial goals and priorities and influence partners on high-quality and timely delivery of prioritized initiatives.

Maximize Partner Performance – In collaboration with Partner Management, increase partner performance while optimizing financial benefits for eCP’s commercialized payments through:

  • Transparent and effective business evaluations including QBRs and weekly checkpoints
  • Conduct partner/vendor benchmarking via RFI/RFP and other solution sourcing methods
  • Perform contract negotiations and monitor contract performance
  • Executive-level communication and resolution for partner issues that have enterprise impact
  • Establish important metrics to constantly find opportunities to optimize partner performance

WHO YOU ARE

Professional experience:

  • Experience in strategic vendor management with a history of forming partner relationships to drive significant results through new platform-based product launches
  • Skilled in sourcing new solution providers and independently negotiating contracts, preferably in an eCommerce or IT services environment
  • Payment or travel industry knowledge and execution experience with a solid understanding of economic drivers of each player in the industry value chain
  • Expertise in payment processing models, compliance operations and fraud/risk management are a plus

You will fit this role if you have:

  • Passion for Results: Maintain high standards for the individual, team and organizational accomplishment. Tenaciously work to meet or exceed challenging goals. Derive satisfaction from goal achievement and continuous improvement.
  • Communication and Influence Skills: Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that draws and holds others’ attention. Create and execute influencing strategies that persuade key partners to take action towards advancing shared interests and business goals. Balance results with relationship.
  • Analytical Skills: Secure and compare information from multiple sources to identify core issues. Commit to an action-plan after weighing alternative solutions against decision criteria. Enthusiastically and quickly make sense of complex issues. Respond effectively to complex and ambiguous situations.
  • Eye for Business: Demonstrate a keen understanding of basic business operations and the organizational levers (systems, processes, departments and functions) that drive profitable growth. Draw from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation.
  • Decision Process: Use a factual approach to decision-making by systematically collecting valid and reliable data. Rely on the data rather than on emotions. Have the backbone to disagree and commit to the decisions towards better business outcomes.

OTHER REQUIREMENTS

  • Bachelor's degree in Business, Economics, Engineering or equivalent required; MBA from a premier program preferred
  • Location: Bellevue, WA USA

WHY JOIN US

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

#LI-JA1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
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    • CassandraDatabases
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    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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