Staff Technical Program Manager

| Kirkland
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This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.

Organization: Infrastructure Cloud Services 

Join the hottest name in enterprise software today! ServiceNow, the fastest growing publicly held SaaS and Cloud Company, is transforming and reinventing the way large corporations and governments are managing their processes by developing and delivering a comprehensive suite of cloud-based services for enterprise management.

ServiceNow’s Cloud Services Program Management team is responsible for program delivery across our cloud environment, touching all elements of the cloud infrastructure. The scope of programs include green field site delivery, site expansion, large scale network build and migrations, core infrastructure services design, and deployment. The team is a key partner to the hardware architecture and product development teams and are an integral part of the cloud security organization.

The ideal candidate is passionate about the customer experience and service availability. We need someone who is uncompromising in delivery of high quality, scalable, and sustainable solutions. The successful candidate will have experience managing cross-functional teams and exemplary program management skills. This role requires a critical thinker with strong problem-solving skills; we are looking for someone who embraces new challenges, is innovative, and is a great team player. We like to have fun while we work, this person should too.

Opportunity:

As the Sr. Program Manager, you will be responsible for driving large, highly visible programs for our Cloud Engineering organization. As a key partner to our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic organizational initiatives.  And you will work collaboratively to help shape our vision, strategy, and roadmap for ServiceNow’s government customer segments.

Responsibilities:

  • Develop program plans; define and obtain agreement on scope, success criteria, key milestones, priorities, and deliverables.  Take ownership for protecting the project/program investments you are managing.
  • Determine and manage the alignment of internal and external dependencies; technical, procedural, within scheduled and between teams and people.  Understand stakeholder needs and manage expectations
  • Identify, track and mitigate risks to protect schedules and objectives
  • Host and/or lead meetings with all relevant stakeholders to reach decisions, and deliver crisp status updates to all stakeholders
  • Ensure operational readiness for the technology
  • Develop business readiness plans including training and supports documentation and artifacts
  • Lead post-implementation reviews and drive continual process improvements, applying the principles of Lean thinking.
  • Provide leadership by example. Develop and share best practices across the team.

Requirements (Desired Skills/Experience)

The ideal candidate will have understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web, and application servers. Prior experience in managing programs around large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.  Candidate must have great communication skills and work well in an open, collaborative, dynamic team environment.

  • 5+ years’ project/program management running large engineering programs.  Experience delivering large scale security/compliance programs a plus.
  • 3+ years of experience working on process improvements and operational excellence projects.
  • 3+ years of pure technical experience such as programming, systems administration, hardware/software, networking, or DBA experience
  • Working knowledge of hardware and storage platforms, networking technologies, datacenter power distribution systems and capacity planning
  • Bachelor degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field
  • Facilitation skills in leading planning meetings, reviews, and retrospectives
  • Excellent negotiation and persuasion skills
  • Superior communications and presentation skill
  • The ability to identify high leverage activities.  And the discipline to keep teams focused on those activities.
  • Strong customer orientation
  • Self-directed and proactive driver with the ability to operate autonomously
  • Exceptional organizational and planning skills
  • Excellent leadership and proven people skills
  • PMP and/or Agile certifications 
  • Strong working knowledge of MS Project and/or other project planning tools

Desirable

  • Experience working with US Federal (DISA, FedRAMP, etc.) agencies and compliance requirements.
  • Experience in a Release Management and/or Product Management role.
  • Six Sigma and/or Lean Six Sigma certifications.
  • Experience with SaaS products

Work Environment 

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere. 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Sr. Manager, Platform UX Engineering

What does your typical day look like?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Sr. Partner Development Executive

What are some things you learned at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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