Technical Delivery Manager at OpenMarket

| Seattle
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About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team, so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

As a Technical Delivery Manager you will drive continuous improvement and apply the most appropriate agile and lean tools and techniques to deliver services and solutions of value. The Technical Delivery Manager is a servant leadership role with responsibility across three key areas: agile & lean practices, team health & happiness, and delivery support. The Scrum Master role as defined in the Scrum Guide is a subset of this broader product delivery role.


Skilled at building trust, managing team dynamics and motivating people with the technical chops to “talk the talk”, a good Technical Delivery Manager knows that a happy team will produce the most amazing work.

What You'll Be Doing

Agile delivery management for a product squad working on API messaging platforms reliably delivering ~ 3 billion messages per month to more than 200 countries:

Feature delivery on a mix of monolithic applications and micro-services with message data analysis and message flow orchestration:

  • JVM applications deployed at scale across a global multi-regional data center configuration.
  • Java is the dominating programming language, with Python close behind.
  • Open-source software e.g. Hadoop, Druid, Netty, ZooKeeper, Kafka, Giraph and more.

Drive a new platform evolution supporting elasticity supporting significant message volume growth across multiple messaging channels:

  • Supporting cloud-native micro-services and an “API-everything” architecture.
  • Serverless and multi-cloud will be a part of our future platform.
  • Micro-front ends web with responsive, mobile first design plus native mobile app development.
  • User-centered design test driven development, CI/CD and DevSecOps best practices.

What to Bring

  • 5+ years of experience in Agile product delivery in a technical engineering environment.
  • Deep understanding of Agile and Lean Practices. Can take the lead on a range of Agile techniques; establishing tribe level feedback loops, ability to coach techniques across squads and ensure standard methodologies are iterated to achieve effective delivery.
  • Core competence of professional software engineering practices & standard methodologies for the full software development process, including service orientated architecture, product development, design systems, build processes and release models.
  • Proven ability to solve issues and remove impediments or obstacles. Engage in risk mitigation for the entire software development process to streamline squad delivery commitments.
  • Ability to clearly communicate high level strategy and technical details effectively across organizational disciplines, technical and political boundaries. Can advocate and clearly articulate a squad’s mission creating trust and authenticity.
  • Strong focus on successful business outcomes delivering value. Able to challenge and improve organizational processes impacting pace of the team. Able to identify what works best for the team and when to utilize certain processes. Able to influence and make positive changes to the organization.
  • As a product advocate, take a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements.
  • Naturally exhibit leadership/mentor traits by influencing and motivating the team while facilitating conflict resolution. Foster an open and collaborative environment to work in, be flexible, adaptable and have a willingness to learn.

Nice to Have

  • Rich experience in delivering data systems.


  • A Bachelor’s Degree in Computer Science or related degree field.
  • Kanban, scrum, lean or other agile training and/or certifications.

You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world’s top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.

Additional Information

  • This position is open in Seattle, WA.
  • OpenMarket embraces diversity and is an equal opportunity (EEO) employer.
  • We are unable to sponsor new U.S. work visas at this time.
  • Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases


Our company is located across the street from Myrtle Edward Park.

An Insider's view of OpenMarket

How would you describe the company’s work-life balance?

Work-life balance is one of the things I appreciate most about working at OpenMarket. It’s a value our leaders are proud of, and I can share from experience that the company stands by it. Many of us have flexible schedules, which works well with having teammates in different time zones across the globe.


Product Marketing Manager

What projects are you most excited about?

I am very excited about our team starting to shift parts of our application to the cloud. The SMS team is sending over 2.5 billion SMS messages a month, and that number is growing very fast. As a part of the core SMS team, a chunk of my work is finding ways we can scale our system more efficiently so as to better handle the growing traffic.


Software Developer

How does the company support your career growth?

The single biggest aspect of OpenMarket that has enabled my career growth is the knowledgeable and accessible leaders who have always made themselves available to meaningfully answer questions I've had about my career. Over my 7 years here, they have helped me crystallize my goals, worked with me to lay out a path to success, and provided feedback.


Technical Program Manager

What is your vision for the company?

I lead the Global Operations organization for OpenMarket and I love my job! My vision for Global Operations is two fold: provide OpenMarket customers with the programs, resources, and support to make them wildly successful, and provide OpenMarket employees with the tools, resources and support to help them grow and excel.


Vice President of Global Operations

What are some things you learned at the company?

One of the main lessons I’ve learned at OpenMarket is that you can’t do your best work unless you can be your authentic self. At OpenMarket I get to be my weird self on a daily basis – I feel like I really belong. I think across the board OpenMarket tries to foster that sense of belonging for everyone.


Senior Manager, Talent Acquisition

What are OpenMarket Perks + Benefits

OpenMarket Benefits Overview

At OpenMarket, we value people. We take care of our employees every way we can, with comprehensive benefits, cool perks, and fun offices.

The different benefits we offer depend on the country you’re in. But the great thing about our Amdocs connection is that we get access to the benefits packages of a much larger company.

Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
OpenMarket hosts lunch to learn different area of the business.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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