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Technical Operations Project Manager

| Redmond

The Operations Technical Project Manager will be responsible for working with senior management to plan, resource, manage, deliver and conduct retrospective ROI analysis on internal Operations-led technical projects. These projects will be delivered for all teams across the business, including but not limited to: Marketing, Sales, Customer Success, Support and Finance. While it is not expected that the successful candidate will be a subject matter expert in all areas of business management, it is expected that the successful candidate will be able to effectively engage with members of the business from front line staff to the entire C-suite, and with the technical resources tasked to complete the work. The successful candidate will also possess a strong working knowledge of the Atlassian suite of Project Management Tooling (Confluence, JIRA, associated plugins) and be familiar with the design and administration of project workflows, in-line with industry best practice.

This role will work closely with the rest of the Operations team to ensure consistency across processes and systems that are being followed by the entire business. Additional responsibilities will focus on providing reporting and insight to the Senior Management, as well as suggesting operational process improvements that will directly improve velocity and throughput.

Job Responsibilities:

  • Project Planning
    • Define the scope of the project in collaboration with management and technical resources
    • Deliver a detailed work plan that identifies and sequences the activities needed to successfully deliver the project
    • Conduct detailed requirements analysis and review, where necessary, to ensure scoping and planning is thorough and without gaps
    • Define a timeline for delivery after review with senior management
    • Determine key objectives of the project and put measures in place to determine scope creep, delivery delay and measurement of ROI
  • Project Resourcing
    • Work with Operations senior management to define what resources will be necessary for successful project delivery
    • Work with analysts, administrators and trainers to define measures of success for each area of the project
    • Identify potential need for contract or full-time resource on an as-needed basis
  • Project Implementation & Management
    • Execute the project in accordance with the detailed plan developed
    • Measure deliverables of all involved parties
    • Manage stakeholder expectations throughout the duration of the project and identify any areas of risk throughout delivery
  • Project Training & Delivery
    • Work with trainers to ensure detailed training plan is signed off before project delivery
    • Coordinate training and delivery with all departments that are impacted by the project
  • Project Retrospectives
    • Create documentation and reporting that allows the business to effectively measure a project's success
    • Provide analysis on what areas could be optimized for future projects
    • Manage additional change requests post-implementation

Basic Qualifications:

  • Experience directly managing delivery of complex internal projects
  • 5 years of Project Management experience
  • 2+ years of Salesforce experience
  • Software Development Lifecycle (SDLC) and Agile process experience
  • Bachelor’s Degree
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • SalesforceCRM
    • MarketoLead Gen


Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.


Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!


IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.



How do you make yourself accessible to the rest of the team?

We don't have offices or walls separating us, so I sit right in the center of the team on the sales floor. This allows my reps to have complete access to me at all times. They can walk up to me or use our in-house messaging system for privacy!


SDR Manager

What are some social events your company does?

We have a lot of fun events at Pushpay! If I had to pick one, it would be our Awards Night. It's a fun night where our company comes together outside of work in a great location to celebrate our achievements. We have a lot of fun together - dinner, dancing, and photo booths. I'm looking forward to the next one!


Talent Advisor

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Diversity Program
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