Dropbox
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Seattle, WA
Remote

Technical Program Manager, Knowledge Management

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Role Description

Dropbox is seeking an exceptional Technical Program Manager to manage multiple programs and projects for the Strategic Product Initiatives Team. This is a new, challenging, and highly visible position.  SPI TPMs are responsible for much of the heavy lifting on projects to ensure that our large scale projects are run efficiently and effectively.  This TPM will drive our internal documentation strategy. 

Responsibilities

  • You will drive our internal technical documentation strategy, including selecting 3rd party tooling, setting up processes, and getting buy-in from engineering, product, and design leaders
  • You will need to work with many different domain resources from Product Managers, Engineers, Engineering Managers, UX Designers, Product Marketing, User Researchers, Product Analysts, Growth, Legal, etc.
  • Identify and curate technical content – in collaboration with technical experts and implement technical content strategies to ensure that the right knowledge is getting to the right people at the right time (and in the right way)
  • Facilitate dissemination of organizational and technical knowledge and learning content at various stages of employee lifecycle through knowledge repositories, resource kits, webinars, learning exchanges, etc.
  • Advise and build capacity of internal subject matter experts to capture, curate, and disseminate organizational knowledge
  • Support the cultivation of communities of practice and drive learner engagement within both face-to-face and virtual environments
  • Provide technical guidance on document and content management (e.g., creation, distribution, revision)
  • Support maintenance of the EPD Projects Confluence structure including content organization
  • Lead necessary knowledge repository migration

Requirements

  • 6+ years of Technical Program Management experience in a related industry
  • Bachelor's degree in Engineering, Computer Science or equivalent years of work experience running technical programs. 
  • Experience writing technical documentation, using modern documentation software, and shaping internal tooling strategy.
  • Exceptional written and verbal communication, and comfortable presenting in large groups and handling high-pressure communication with senior management.  
  • Experience with managing large cross-functional projects with technical depth.  
  • Must have a thorough understanding of the software development lifecycle from concept to delivery. 
  • Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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