Technical Program Manager, Partner Delivery

| Seattle

Company Description

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can lead the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

Job Description – Technical Program Manager, Partner Delivery

The best companies in the world are meticulously focused on their brand. They obsess over their customers. They improve every single element of the employee experience. And they unquestionably nail their product. Experience Management (XM) is software for curating the experiences organizations provide to every partner, whether it's customers, employees, prospects, users, partners, suppliers, citizens, students, or investors. Qualtrics Experience Management™ is designed to help companies manage the four core experiences of any business: developing awesome products that people love, delighting customers at every touchpoint, establishing a phenomenal employee culture and building iconic brands.

The Qualtrics Partner Group is a fast growing team focused on establishing and fostering alliances with key strategic partners throughout the customer lifecycle. We are focused developing partner practices around implementing extraordinary customer and employee experience programs using the Qualtrics leading-edge XM capabilities. Our team is passionate about engaging with partners on customer requirements and complex implementations resulting in broad customer impact. If you are excited to be part of the wave of technologies and solutions that are reshaping the way brands are building the next generation of customer and employee experiences, join one of the fastest-growing enterprise SaaS companies in the world, backed by some of the top Venture Capital firms including Sequoia Capital and Accel Partners.

Responsibilities

With a strong customer-first culture, we are looking for someone who has technical depth, customer insight and experience driving large scale customer programs/projects. You will responsible for delivering our largest, most strategic solutions to our world-renowned clients by working with our leading system integrators and partners. You are the face of Qualtrics to multiple customers as you and your assigned partner project teams deliver these technically-complex solutions. This role will provide unfettered access to members of the Qualtrics Executive Team and extraordinary cross-functional experience. To really crush this role, you’ll need to combine your strong technical expertise, your deep program/project management skills, your solid business insight, and your client management skills to lead cross-functional teams in the delivery of custom solutions for our most important clients.

Expectations for Success

  • Engage with assigned partners and lead project discovery and design sessions as well as project scoping conversations in order to validate the customer solution and articulate the business impact of the solution.
  • Lead a diverse, cross-functional Qualtrics and partner project team and clearly communicate goals, roles, responsibilities, and desired outcomes during project delivery phase.
  • Lead Qualtrics-led or partner-led project schedules that span the entire solution delivery lifecycle from design to release, ensuring on-time delivery of premier solutions that truly delight our customers
  • Run resourcing required to successfully meet sprint and release breakthroughs
  • Ensures issues and risks are identified, handled and appropriately communicated and intensified when needed. Use prior experiences to dedicatedly develop mitigation plans.
  • Provide ongoing governance of projects by communicating to key partners to ensure they are aware of status and changes
  • Ultimately build a strong partner ecosystem to scale Qualtrics implementations and solutions.

Requirements

  • Technical degree, Computer Science, Engineering or Math background
  • 10+ years experience in developing and driving complex customer and/or partner projects in a Consulting/Architecture position within a software and/or services company
  • Solution design experience or experience implementing solutions for enterprise customers.
  • Deep understanding of cloud computing technologies, business drivers, and emerging computing trends and their impact on target industry organizations.
  • Ability to multitask and juggle multiple moving parts, while actively prioritizing activities and deliverables.
  • Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally.
  • Handle deliverables, define success metrics, be a customer advocate on key partner-led engagements and implementations of Qualtrics solutions.
  • Experience leading cross-functional teams to deliver projects with multiple dependencies and constraints
  • Excellent communication and planning skills with the ability to present to and influence senior leadership inside Qualtrics and with our customers and partners.

#li-ar1

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We’re looking for A-players, not A-holes. We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
More Jobs at Qualtrics60 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Seattle
Project Mgmt
new
Seattle
Project Mgmt
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Finance
new
Seattle
HR
new
Seattle
Operations
new
Seattle
Design + UX
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle
Product
new
Seattle
Sales
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Project Mgmt
new
Seattle
Design + UX
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle