Technical Program Manager - Schematization and Benchmarking
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Team
Data is only valuable if you know what it is and how to use it. Schematization and Benchmarking is a new team within Qualtrics focused on new ways of organizing the billions of XM data fields into meaningful schema that increase data quality and actionability. We architect, create, and run our own services. We also architect the cross-service system across multiple Qualtrics teams and products to drive integration in every product area and every user experience.
In this video, hiring manager Jamie Morningstar explains a bit more about the team.
The Challenge
As a new team in Qualtrics, we are looking for a scrappy Technical Program Manager who wants to make their mark on the XM platform by creating the platform that connects and brings meaning to every piece of data collected on Qualtrics.
As the Technical Program Manager, you’ll take a leading role in defining and driving the advancement of the Qualtrics Data Network products and platform. This position has both program management and product management responsibilities as you work cross-functionally to develop and deliver end-to-end features and workflows that touch the experience of every Qualtrics user. You will communicate often with stakeholders as you develop and manage projects and programs across the organization. You’ll focus on our internal and external customers to learn about their needs, document investments, define features and requirements, and prioritize roadmaps to ensure that we share a common vision and deliver the right solutions.
Candidates Index High On:
- Internal program management/product management and technical depth.
- Hands-on experience building or debugging customer solutions.
- Cross-functional communication, coordination, strategic vision.
- Internal evangelism, helping partner teams understand what’s in it for them.
Preferred Qualifications
- Bachelor's degree or higher in Computer Science or related technical field
- 5+ years of technical program/project/product management experience
- Experience managing and successfully delivering large scale software development projects
- Experience leading cross-functional teams to deliver projects with multiple dependencies and constraints
- Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executive staff
- Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
- Is able to dive deep and is never out of touch with the details of the business
A Day in the Life
- Co-planning with stakeholders and business teams: product management, engineering, sales, technical support and customer success
- Enhancing the planning process
- Working across teams to work through high priority customer needs
- Ensuring delivery of world class products and services
- Owning program design and implementation of group-wide key investments
What differentiates us from other companies
- Work life integration is deeply important to us - we have frequent office events, team outing and happy hours
- We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
- On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
- We believe in sharing Qualtrics success which is part of the compensation for all employees.