Associate Director, Technical Product Manager
Our Opportunity:
The Chewy Product Customer Analytics team is seeking an experienced Associate Director, Technical Product Manager. Are you passionate about using data to build best-in-class digital customer experiences? Do you love designing and building systems that can process, transform, store, and visualize huge volumes of data? Chewy’s Product Customer Analytics team is responsible for understanding our customers through data, measuring the impact of our products and features, and building and maintaining the data systems that power our analytics. We provide the data insights that drive product innovations and contribute to our collective mission to be the most trusted and convenient destination for pet parents (and partners) everywhere.
In this role, you work closely with software engineers, data analysts, data engineers, and product leaders to build large-scale analytics solutions, which will measure success of our programs, help us understand the needs of our customers, and accelerate data-driven decision making. You will be responsible setting the standards for data governance and change management, and you will drive a broad and cross-functional roadmap of projects that may span multiple steps in the analytics lifecycle including event instrumentation, data pipelining, transformation, storage, and visualization and downstream analysis (BI dashboards, machine learning, A/B experiments, etc.). The ideal candidate is a strong technical leader with a background in data systems and analytics – specifically in web analytics, cloud-based storage and compute, and ETL technologies. They effectively work backwards from the customer (both external and internal) and build scalable and durable solutions. They are comfortable dealing with ambiguity and can break down complex problems into actionable tasks and roadmaps. They also have the collaborative skills to lead cross-functional teams, balance tough trade-offs, and align priorities across business, product, and tech teams.
What You’ll Do:
- Lead cross functional team to build systems and processes that facilitate access to high quality and timely product and customer insights.
- Work with tech, product, and business stakeholders to define project requirements, scope efforts, and manage release schedules.
- Build and own standard processes for data instrumentation, reporting, and experimentation.
- Drive program and project delivery through an Agile workflow.
- Lead project document reviews with executive-level business and tech leadership.
- Measure and enforce org-wide standards around data quality, completeness, and consistency.
- Contribute to the technical design of analytics solutions.
What You’ll Need:
- Bachelor’s Degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics), related technical field or equivalent work experiences. Master’s Degree in a quantitative field preferred.
- 7+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
- Ability to abstract complex subjects and communicate with audiences of varying levels of leadership and technical background.
- Strong business, operational, and technical vision.
- Agile experience
- Ability to perform business requirements analysis and design
Compensation & Benefits
The salary range for this position is $124,500-$255,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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