Regional Engineer I

Job Description:

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

 We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ,  FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.  

The Regional Engineer I assists the Division Engineering Director with Developing and implementing divisional engineering plans with corporate strategies and policies. The position also supports the systems build and maintenance efforts in support of the HFC network and the video, high-speed data, and voice products in the systems assigned.

What you will do to contribute to the company's success

• Helps the Division Engineering Director develop and implement engineering plans consistent with Cable One strategies, standards, and policies.
• Supports the systems’ build and maintenance efforts in support of the HFC network and the video, high-speed data, and voice products in the systems assigned.
• Supports all facets of the Engineering, Construction, and Maintenance of the systems assigned. Provides aid and support to local technical departments when needed.
• Provides “hands on” assistance and support in all aspects of head-end operations. Helps the Engineering Director create and maintain engineering plans and strategies consistent with Cable One goals.
• Assists the local technical system staff in launches of new technical projects and initiatives.
• Provides help and offers knowledge and experience to the Technical Operations Managers and local technical system staff in supporting new build activity.
• Helps system staff create CIRs, ROs, and other required tasks needed to support capital projects. Supports local technical staff by teaching proper methods for capital project financial control, inventory procedures, quality control, and overall project management.
• Coaches and teaches system technicians on the use of network performance monitoring and surveillance tools to help them maintain and troubleshoot the overall operation of the video, data, and voice networks.
• Assists the Engineering Director in monitoring system CMTS utilization and performance.
• Helps plan and implement the CMTS and physical system plant work necessary to keep within CMTS utilization expectations set forth by the SVP & Chief Network Officer.
• Assists the Engineering Director in assuring product service quality through maintenance of the physical plant and optimizing the efficiency of the maintenance workforce.
• Ensures the cable system consistently operates within the technical rules and regulations of the Federal Communications Commission, Manufacturer’s specifications, and Cable One engineering standards.
• Assists local system technical staff in completing required system and head-end testing, and monitors systems to ensure compliance with all FCC requirements.

Qualifications

• One-year certificate from college or technical school; or 5 to 7 years related experience and/or training; or equivalent combination of education and experience.  Experience and/or training must reflect the ability to successfully fulfill the job expectations of a System Technician. Must successfully complete Cable One Technical Training Center System Technician course for position.  Must successfully complete Cable One Technical Training Center Advanced Technician course and NCTI Fiber Testing and Maintenance within 6 months of accepting position.
• Valid driver’s license and a good driving record.
• Position requires up to 75% travel.
• Must possess a thorough knowledge of cable technology, from the headend to, and including, the customers’ premise, including methods, technologies and vendors in the following areas:
• Headend Power (AC/DC), Grounding and HVAC Systems
• Headend Signal Management, RF and Optical Distribution, and Test Platforms/EAS
• HFC Architectures, Design, Construction and Activation
• HFC Maintenance, Troubleshooting and System Optimization
• FCC Proofs, Leakage/CLI, Fiber and RF Map management
• Data networking experience, especially DOCSIS protocol is advantageous. Substantial PC skills, including Microsoft Word, Excel, and PowerPoint.
• Strong capital planning, budgeting, and cost management skills.
• Must be an assertive, results-oriented individual with a commitment to maintaining superior service for customers.
• Interpersonal skills with the ability to work successfully with all types of associates and outside contacts.
• Ability to handle multiple projects simultaneously and to effectively meet deadlines.
• Must be detail-oriented, well organized, and possess excellent communication skills.
• Must anticipate problems and create or devise plans to rectify situations while displaying good judgment.
• Substantial work ethic and energy is necessary with willingness to work very long hours and travel frequently.
• Ability to work with minimum detailed direction while staying on strategy and keeping the Engineering team adequately informed.

  Core Competencies  

• Committed: Values each customer, while working hard to keep their business and support our communities.  
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  
• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) 
• Group Legal plan with Identity Theft Protection 

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  
• Annual community support to various organizations across the U.S.  
• Associate recognition & awards programs 
• Advancement opportunities  
• Collaborative work environment  

• FREE Cable One services for associates who live in a serviceable area 
• Up to $75/mo. Stipend  
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only) 
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location 

We’re an Award-Winning Organization! 

• Forbes’ “America’s Best Midsized Employers” 2021-2023 

Our Commitment 

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.  

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
 

Pre-hire Processes 

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.