Account Manager - Commercial Sales

| Seattle
Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward! 
Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.
About You
You are eager to join a fast paced, rapidly growing startup. You are passionate about driving growth at a scaling company. No challenge is too big, and you thrive in fast-paced dynamic environments.

You will help drive:

  • Achieving customer growth and retention objectives, including identifying and executing on expansion opportunities
  • Driving revenue and growth within a portfolio of Convoy’s Commercial customers
  • Analyzing customer data and sharing insights both internally and externally, as applicable
  • Operating across cross-functional teams to execute programs and deliver exceptional service.
  • Driving analyses. Ability to break down high level business problems into concrete analytical solutions.
  • Running business reviews on-site with your target customers
  • Executing on shared account onboarding process and framework with other key partners; including sales and operations
  • Ensuring the highest level of customer satisfaction

Required Skills and Qualifications:

  • 2-8 years of account management and/or sales experience
  • Consistent track record of onboarding, retaining and growing a book of business
  • Ability to prioritize and manage a portfolio of customers
  • Strong operations or detailed account management experience (comfortable diving into the details)
  • Demonstrated ability to build trust with both internal and external stakeholders
  • Self directed and proactive approach to work - adept at working in highly dynamic environments
  • Creative thinker able to develop new internal processes and to challenge our customers to think differently
  • Exceptional Excel/Data management skills
  • This position is located in our corporate office in Seattle, WA. Candidates must be local or willing to relocate.

Preferred Skills and Qualification:

  • Transportation or other logistics industry experience a plus
  • Technology industry and start­up experience a plus
  • SQL experience a plus

You will be evaluated on:

  • Customer obsession - ability to listen and understand our customer’s business, partnering with them to deliver outstanding results
  • Delivering results -- financial and KPI performance
  • A passion for innovation, problem solving, and constant change
  • Effective communication - strong verbal, written, customer service, and social skills
  • Self­ motivation and independent problem solving
  • Data driven decision making

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypeScript Languages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Amazon SageMakerFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AdobeXDDesign
    • ZeplinDesign
    • TrelloManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • IterableEmail
    • MarketoLead Gen
    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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