Senior Account Manager - New Initiatives
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,700 employees across 9 offices who are growing their careers while having a positive impact on people globally.
About the Role:
Remitly for Developers is a new initiative, with a goal of amplifying Remitly's vision and impact through a brand new Enterprise offering. You'll join the ground-floor of a new business with a scope to innovate, grow quickly, and have the resources and reach of a healthy core business that continues to grow rapidly. You'll join a high performance team of creative builders and operators with years of experience creating customer value.
As a founding member of the Account Management team, you'll not only own our key customer relationships but also shape the function for the business. You'll own customer relationships and oversee account health and growth. You'll partner with the sales teams on the design of pilot programs and influence the structure of new launches. Finally, you'll be an essential Voice of the Customer and influence the strategy by sharing feedback on our customers and go-to-market strategy. This role can be based in Seattle HQ or remote in the U.S.
You will report to the VP of Revenue.
You Will:
- Own Customer relationships: Understand customer needs and ensure we're delivering value. Work with customers to jointly define goals, map out plans, and achieve milestones
- Upsell & Cross-sell. You will grow business partnerships through upsells and cross-sells, making an impact to our top-line revenue
- Voice of the Customer: You will see our product strengths and weaknesses in the marketplace, and bring feedback to our teams so we can create the right unique product and go-to-market messaging
- Thought leadership: Partner with the sales team to structure and launch new deals in a way that sets the customer up for success.
You Have:
- 6+ years experience in the Enterprise Software industry and Account Management
- Expertise leading relationship management with large clients
- Expert level knowledge of B2B sales and product marketing concepts
- Bachelor's Degree
- Experience defining Account Management strategy and goals, gaining executive sponsorship, and accomplishing stretch goals
- Passionate about moving the international payments ecosystem forward
Our Benefits
- Unlimited paid time off
- Health, dental, and vision benefits + 401k plan with company matching
- Company contributions to your HSA or FSA plan, if you choose one
- Continuing education and corridor travel benefits
- Scholars program
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer