Alogent has just been named to the Georgia Fast 40! This annual list recognizes the fastest growing companies in the state based on revenue and employee headcount, and is a testament to the entire company’s dedication to driving success and advancement within the industry! 

Alogent is a tenured financial software technology company. We provide dynamic check-image capture, document management and digital banking solutions to all segments of the banking industry ranging from credit unions and community banks to Tier-1 banks. Our proven solutions are designed to deliver strategic goals of reduced costs, increased efficiency, and enhanced services through any channel—in person, online or on the go. A rapidly growing company, Alogent provides opportunity for significant career growth for talented, dedicated professionals.

The company is headquartered in Peachtree Corners, GA. Additional offices are located in Henderson, NV, Austin, TX and Carlsbad, CA, with regional teams across the US and internationally.

Job Summary:

Alogent is seeking a client-focused, highly energetic and experienced FinTech individual to join our Sales & Account Management Team as an Account Manager to help us maintain & maximize our existing client relationships within our west coast region. This position will report to the VP of Sales & will be responsible for supporting our West Coast territory/client base.

The location of this position is flexible within the US & can work remotely.

Important Note: Authorized to work in the U.S. is a precondition of employment as we will not sponsor applicants for work visas.

Responsibilities:

• Establish, build and maintain/nurture relationships with the key executives at our existing client accounts
• Gain an in-depth understanding of our clients capabilities, needs & plans to ensure they’re maximizing the value/utilization of our software solutions
• Act as the primary point of contact between the customer and internal resources, ensuring delivery of timely, high quality outcomes and exceptional service
• Assemble and manage business reviews
• Develop Customer Account/Success plans that include relevant performance indicators, potential issues and recommendations
• Collaborate with cross functional teams to communicate strategic opportunities
• Identify obstacles and execute a plan/process to remediate
• Proactively problem solve and escalate issues as appropriate
• Promote best practices and continued improvement
• Document all activity into the required Alogent internal systems (Salesforce)
• Work closely with the West Coast Regional Sales Manager to identify potential cross-sell opportunities

Knowledge, Skills, and Experience: 

• Bachelor’s Degree preferred and/or equivalent experience in related field
• In depth experience supporting clients in account management (financial services background/experience strongly preferred)
• Strong knowledge of Digital Banking Solutions
• Exceptional time management/task management skills
• Analyze customer problems, needs and requirements, and then position Alogent products and services to resolve/meet
• Experience using sales force
• Strong communication skills, including the ability to clearly convey information and ideas through verbal and/or written media to individuals or groups
• Problem solver who takes initiative to get things done; an enthusiastic go getter!

Working Conditions:

• Travel is required. Ability to travel overnight up to 10% of the time
• Ability to attend and conduct client presentations
• Must be able to work with possible distractions in the work environment
• May require sitting, standing or being on phone calls for long periods of time

Alogent is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.