Ekata (formerly Whitepages Pro) provides global identity verification via enterprise-grade APIs and a SaaS solution. Our product suite is powered by Ekata Identity Engine, the first and only cross-border identity engine of its kind. It uses complex machine learning algorithms across the five consumer attributes of email, phone, name, physical address, and IP to derive unique data links and features from billions of real-time transactions within our customer network and the globally sourced data of our graph. Businesses around the world including Alipay, Stripe, Airbnb, and Microsoft leverage our solutions to approve more good transactions, reduce friction, and find fraud.

The Account Manager on our Ekata team supports the business unit by engaging with our clients, understanding their business problems, and building enduring customer relationships. Retains current customers, working cohesively with other teams to improve customer support and analyzing how our current customers use Ekata. The focus area of this role is primarily supporting mid-market accounts.

In the Account Manager role, you will

• Provide excellent customer service and user engagement to ensure the retention of small-to-medium accounts
• Identify areas of opportunity and/or concern based on usage patterns and research
• Create and analyze reports on current customers and identify opportunities for the account services team to proactively connect with our customers.
• Help maintain our customer help center by updating and adding FAQs as we improve and update our products
• Serve as the main support channel and train our customers on how to maximize their utilization of our products
• Engage with our customers over the phone, email and in person to identify areas for growth and expansion with current customers
• Understand our products inside and out and efficiently communicate how our customers can use our products
• Troubleshoot potential bugs and issues, and aggregate issues to the product and marketing teams for programmatic fixes

Our ideal Account Manager will have: 

• Bachelor’s degree in business, communications or related field
• 3+ years customer facing experience in SaaS or technology environment; sales or support experience is a plus
• Superior client/customer service skills, including outstanding written and verbal communications
• Curiosity to learn our customers’ business problems and use cases
• Exceptional attention to detail with strong organizational and prioritization skills
• A customer service mindset and is eager to solve complex customer issues
• An analytical and logical ability to understand the internal workflow of the customer
• Experience engaging with clients at the executive level
• Ability to collaborate across multiple teams.
• Strong creative and analytical thinking            
• Fluency with the Microsoft Office Suite; especially Excel
• Competency and experience with Salesforce.com

Unwavering in our pursuit of standardizing global identity data, we are approachable, real people that genuinely care about the success of those we partner with. With a commitment to service, innovation, and ownership, Ekata is a dynamic place to work for folks who want to make impact on a global scale. We provide learning & development opportunities for each employee and promote work-life flexibility through self-managed time off. Headquartered in downtown Seattle, Ekata is growing internationally with offices in Budapest, Hungary and Amsterdam, Netherlands.

To learn more about the experience of working at Ekata, visit: https://ekata.com/careers/.

Ekata prides itself on celebrating diversity, inclusivity, and being an equal-opportunity employer.